ManageEngine -- Gets the job done!
February 24, 2024

ManageEngine -- Gets the job done!

Ken Lubar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine ADAudit Plus

We use ManageEngine as an SIEM system for reporting on AD and other events. Various of our customers require SIEM systems and ManageEngine met the needs. It's pretty lightweight. We have about 50 workstations and 2 active AD controllers. Not a lot of usage against the ManageEngine but it mostly does the job. See later in the review for the good, bad, and ugly.

Pros

  • Data capture against a wide variety of sources (logs, events, windows, Linux systems)
  • Ability to find specific events in the logs
  • Basically unlimited history
  • Useful dashboard (although not really once you dig into it)

Cons

  • It's based on Java engine that is slow -- reports are often difficult to build (we are going to upgrade the machine it's running on to see if this is the issue)
  • Keeping this software up to date is a pain; there should be a better "update" function
  • The naming and navigation are terrible -- it's never clear which feature you're looking for and where it's hidden in the menus
  • Adding machines is not as easy as it should be; occasionally there are IP conflicts that are nearly impossible to resolve
  • Gets the job done and meets SIEM checklist
  • Occasionally has help assign responsibility for "mistakes"
  • Provides some peace of mind for reporting
The reports are accurate and easy to get. There really hasn't been an "ah ha" moment from the systems, but that's really the nature of what it does. The ROI for the amount of effort and price is high. If you need a on premises, "check the box", cost effective SIEM systems I'd highly recommend checking out ManageEngine.
Choice for ManageEngine was made on support, ease of implementation and cost. We were looking for a monitoring solution that was on premises and cost effective.
Super eager to help and prompt call backs and support. On nearly every case the support rep offers to remote in and help you fix it. This is much faster than describing the issues back and forth in emails. Minor downside is that most reps are not native English speakers (we are in the US) and are difficult to understand.

Do you think ManageEngine ADAudit Plus delivers good value for the price?

Yes

Are you happy with ManageEngine ADAudit Plus's feature set?

Yes

Did ManageEngine ADAudit Plus live up to sales and marketing promises?

Yes

Did implementation of ManageEngine ADAudit Plus go as expected?

Yes

Would you buy ManageEngine ADAudit Plus again?

Yes

ManageEngine is mostly a "check the box" solution for SIEM systems. We needed something that satisfied our customer and was cost-effective. I would highly rate the system on "worth what paid for". Support is eager to please and prompt. My only issue is that it's mostly based outside the US with helpful, but non-native speakers so it's hard to understand them. I wish they would spring for better help "phone lines" so I'm not dealing with difficult to understand and unclear speakers.

ManageEngine ADAudit Plus Feature Ratings

8.8
Remote monitoring
8
Network device monitoring
8
Multiple Server Monitoring
10
Multi-device monitoring
10
Automated alerts and notifications
8
6.0
Service configuration management
6
Policy-based automation
6
7.8
Performance data reports
9
Customizable reporting
9
Data visualization
7
Risk analysis
6
7.0
Administrator access control
7

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