1. Home
  2. Marketing Automation Software
  3. Adobe Marketo Engage Reviews
  4. User Review of Adobe Marketo Engage
Sophisticated and Stylish Marketing Automation Solution for the Savy Marketing Professional
July 25, 2016

Sophisticated and Stylish Marketing Automation Solution for the Savy Marketing Professional

Jaime Dray | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Global Enterprise

Modules Used

  • Marketo Lead Management
  • Marketo Real-Time Analytics

Overall Satisfaction with Marketo

Our marketing and technical departments use Marketo. Marketing uses it for web tracking/analytics and e-mail marketing automation. Technical uses it for training event registration/marketing automation.
  • Comprehensive marketing automation options
  • Responsive Support team
  • Relatively intuitive program setup
  • Training should be free and all inclusive
  • New customers should have access to beginner training for at least 1 year
  • Engage and grow customers over time
  • Measure marketing investment
We are still new to the process so these items have not been evaluated.
We have not used or evaluated any other products at this time. We chose Marketo based on our sister company in Australia using and loving it!
10,000 to 25,000
B2C
Marketo should be used by organizations and companies who have a thorough grasp of their marketing goals and how Marketo would work for them. There are lots of options so it can feel a bit overwhelming if your strategy is not nailed down.

Adobe Marketo Engage Feature Ratings

8.0
WYSIWYG email editor
9
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
9
Email deliverability reporting
9
List management
5
Triggered drip sequences
Not Rated
Not Rated
Lead nurturing automation
Not Rated
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
9.0
Calendaring
Not Rated
Event/webinar marketing
9
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
6.0
Dashboards
7
Standard reports
5
Custom reports
Not Rated
7.0
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
7
Integration with SugarCRM
Not Rated

Evaluating Marketo and Competitors

Yes - Click Dimensions-- does not do all the things Marketo does. We used it for email marketing and form creation. Marketo offered about 500% more perks and benefits!
  • Product Features
  • Product Reputation
Marketo came highly recommended by another ARDEX subsidiary company, ARDEX Australia.

Marketo Support

They are typically very responsive and provide helpful solutions. They go above and beyond canned responses and really try to understand your issue.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
Difficult to get immediate help

Using Marketo

Marketo is very sophisticated--once you get the hang of it, the usability becomes more and more intuitive. Getting started, Marketo can be overwhelming. Definitely take advantage of your consultant during your launch pack as well as office hours and any training you can attend! The more you learn and the more quickly you learn, the more equipped you will be.
ProsCons
Like to use
Well integrated
Consistent
Convenient
Unnecessarily complex
Requires technical support
Slow to learn
Lots to learn
  • Tokens are easy and wonderful, allowing marketers to update and customize events, emails and other features easily from one place (top level of program).
  • Email builds are very easy and intuitive. There are many templates and all are mobile responsive!
  • Customizing event programs can be tricky if you have complex marketing automation needs (which we do).