Item: MasterControl Quality Excellence
Rating: 9
Author: Verified User

Overall Satisfaction with MasterControl Quality Excellence

Use Cases and Deployment Scope

Yes, I use MasterControl Quality Excellence for documents, and training It would be useful to have a simple printable sheet for new hires that had words and phrases along with the definitions that are master control specific

Pros and Cons

Pros

Document control
Help desk
Innovation

Cons

Help desk knowledge
Quick and precise problem-solving.

Return on Investment

It’s been great and has good potential

Usability

MasterControl Quality Excellence can be really confusing at first

Alternatives Considered

Oracle APEX

Oracle seems very outdated when compared to master control. We like the trainability access of master control along with the document control within it. We also use oracle so it’s actually integrated together.

Key Insights

Do you think MasterControl Quality Excellence delivers good value for the price?

Not sure

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MasterControl Quality Excellence go as expected?

Would you buy MasterControl Quality Excellence again?

Yes

Other Software Used

Oracle APEX

Likelihood to Recommend

There are a lot of Hours left on Help Desk. I had a lot of confusion regarding phrasing at the beginning. We often have tickets that are left open for several months.

Comments

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MasterControl Quality Excellence is good but...