1. Home
  2. Quality Management System Software
  3. MasterControl Quality Excellence Reviews
  4. User Review of MasterControl Quality Excellence
A perfect product for a great quality assurance department
August 13, 2022

A perfect product for a great quality assurance department

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MasterControl Spark

MasterControl Spark allowed us to move from a paper-based quality system to a paperless system. Considering our organization was expanding to different locations across Canada, we could no longer keep up with a paper-based system. MasterControl Spark made it possible for us to do so smoothly. This change at the beginning was painful and time-consuming, but we allotted the required labour to finish it. The process took around four months for installation and training.
  • Document control
  • Deviation control
  • Training
  • Pricing is way too high and it is not affordable for smaller companies
  • UI could be more attractive to the general users
  • Assigning a specific person as account manager would be great
  • Time saving
  • Keeping documents updated and accurate
  • Make training easier
  • We need fewer employees at quality department
  • We spend less time to respond observations
  • We trust more with the material and records

Do you think MasterControl Quality Excellence delivers good value for the price?

Not sure

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

Yes

Did implementation of MasterControl Quality Excellence go as expected?

Yes

Would you buy MasterControl Quality Excellence again?

Yes

MasterControl Spark allows you to get rid of binders and papers, and you don't need to copy, share and distribute documents to your staff. The most important part is the inspectors or auditors like it, and you can pass the inspections with fewer observations. If your company has multiple offices in different geographical locations, then MasterControl Spark could help keep your quality systems up to date and efficient. In addition, MasterControl Spark probably enables you to remove one or more staff and save some cost on your staffing.

Using MasterControl Spark

120 - They are in the pharmaceutical manufacturing business, and it is evident that such companies' requirements and record keeping are critical factors. Preparing, filing and archiving paper records is a very time-consuming procedure, and it is associated with many human errors. At the same time, a paperless system could decrease or eliminate those human errors and speed up reviewing and approving quality documents.
The internal support individuals don't need to have any special qualifications. Usually, they get trained by the MasterControl specialists and then can support other companies' internal staff. However, the MasterControl helpdesk is always available to help staff and system admins if that is required.
  • SOP writing and archiving
  • Training of staff on new SOPs or changes
  • Keep record of issues and noncompliances
  • We use MasterControl Spark for some other controlled documents like job descriptions and master plans
  • We use MasterControl Spark as a way of communications between SOP author team members
  • We use the CAPA module to record and keep history of audits and observations
  • Using the training module
  • Using the auditing module
  • Using the change control module
During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.

Evaluating MasterControl Spark and Competitors

  • Product Features
  • Product Reputation
As a company in an expansion situation, it was tough for the quality systems to catch up with the expansion speed, especially when it was supposed to respond to the regulatory agency audit observations. In addition, the number of staff was limited, and the company was not ready to hire more staff in every new location. The only viable solution for the company was to move from a paper-based quality system to a paperless one to decrease the quantity of the required staff.
I don't think there would be any change if we want to evaluate and select a similar product. There might be some other new players in the market which may I am not aware of them but considering the history and creditability of MasterControl Spark, I still recommend it as a perfect solution for a paperless quality system.