Supervisor, Quality
May 15, 2015
Supervisor, Quality
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mattersight Behavioral Analytics
In my new role, I am no longer directly involved with Mattersight Behavioral Analystics. While in my previous role in Learning & Development I traveled and taught BA. We trained employees to leverage in their interactions with customers. It was rolled out to certain employees across the company. It helps improve customer interactions.
- It worked for me! Applying the Model helps improve communiations, experiences, interactions.
- I honestly don't have anything that I would have changed.
- Improved customer interactions
- Improved interactions with peers