A great place to start
August 04, 2015

A great place to start

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

5.1.0.80127.77

Modules Used

  • Unknown

Overall Satisfaction with Mattersight Behavioral Analytics

We are using the recording, analytics and coaching features throughout our organization. The product allows us to target specific representative behaviors for coaching.

Pros

  • Call Recording
  • User Friendly Design

Cons

  • Reporting capabilities are limited
  • Reports required double checks to ensure accuracy
  • Focus on NI time provided ROI.
  • NI forcus didn't help to improve overall customer loyalty or satisfaction.
Mattersight Behavioural Analytics is not suited well for the customized needs of the organization.

Comments

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