A great place to start
August 04, 2015
A great place to start
Score 5 out of 10
Vetted Review
Verified User
Software Version
5.1.0.80127.77
Modules Used
- Unknown
Overall Satisfaction with Mattersight Behavioral Analytics
We are using the recording, analytics and coaching features throughout our organization. The product allows us to target specific representative behaviors for coaching.
- Call Recording
- User Friendly Design
- Reporting capabilities are limited
- Reports required double checks to ensure accuracy
- Focus on NI time provided ROI.
- NI forcus didn't help to improve overall customer loyalty or satisfaction.