A great place to start
August 04, 2015

A great place to start

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Software Version

Modules Used

  • Unknown

Overall Satisfaction with Mattersight Behavioral Analytics

We are using the recording, analytics and coaching features throughout our organization. The product allows us to target specific representative behaviors for coaching.
  • Call Recording
  • User Friendly Design
  • Reporting capabilities are limited
  • Reports required double checks to ensure accuracy
  • Focus on NI time provided ROI.
  • NI forcus didn't help to improve overall customer loyalty or satisfaction.
Mattersight Behavioural Analytics is not suited well for the customized needs of the organization.