Overall Satisfaction with Mattersight Behavioral Analytics
Mattersight Behavioral Analytics is being used for call recording and agent monitoring.
- 100% call recording with detailed analytics of the call that provide excellent coaching opportunites.
- Allows us to maintain 100% compliance by identifying compliance violations.
- Allows access to calls for 90 days and longer if they are saved to a folder.
- There is little room for improvement.
- Increased employee efficiency due to coaching to personality styles and interaction with customers
Have not used anything previous to this.