Connection with customers is the key to success
August 04, 2015
Connection with customers is the key to success
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mattersight Behavioral Analytics
Mattersight Behavioral Analytics is being used for call recording and agent monitoring.
Pros
- 100% call recording with detailed analytics of the call that provide excellent coaching opportunites.
- Allows us to maintain 100% compliance by identifying compliance violations.
- Allows access to calls for 90 days and longer if they are saved to a folder.
Cons
- There is little room for improvement.
- Increased employee efficiency due to coaching to personality styles and interaction with customers
Have not used anything previous to this.
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