Connection with customers is the key to success
August 04, 2015

Connection with customers is the key to success

David Hundley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattersight Behavioral Analytics

Mattersight Behavioral Analytics is being used for call recording and agent monitoring.


  • 100% call recording with detailed analytics of the call that provide excellent coaching opportunites.
  • Allows us to maintain 100% compliance by identifying compliance violations.
  • Allows access to calls for 90 days and longer if they are saved to a folder.


  • There is little room for improvement.
  • Increased employee efficiency due to coaching to personality styles and interaction with customers
Have not used anything previous to this.


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