Connection with customers is the key to success
David Hundley | TrustRadius Reviewer
August 04, 2015

Connection with customers is the key to success

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mattersight Behavioral Analytics

Mattersight Behavioral Analytics is being used for call recording and agent monitoring.
  • 100% call recording with detailed analytics of the call that provide excellent coaching opportunites.
  • Allows us to maintain 100% compliance by identifying compliance violations.
  • Allows access to calls for 90 days and longer if they are saved to a folder.
  • There is little room for improvement.
  • Increased employee efficiency due to coaching to personality styles and interaction with customers
Have not used anything previous to this.
Incredible results in getting team members to connect with personality styles of customers. Increased productivity as a result of these "connections with customers".
Yes. We have seen marked improvements in our ability to connect with, relate with, and service customers.