Medisoft has a lot of good features already programmed, but customization is excellent too!
May 20, 2021

Medisoft has a lot of good features already programmed, but customization is excellent too!

Lauren Benson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medisoft

Medisoft is used across our entire organization for EMR and Practice Management. Our medical assistants use it to schedule patients, check them in and out, and our physicians use it during the exam as well as after the exam. Our billing department uses the practice management component for billing and posting to keep patient accounts updated.
  • Medisoft is relatively easy to use.
  • There are a lot of customizable features.
  • Training users on the product is not a long process because it is intuitive.
  • Some of the reports I'd like to be able to run are not available.
  • Reporting features that should be available are only available at an extra cost.
  • The cost of the assurance is too high.
  • Medisoft is a good product, but I feel the cost of assurance is too high.
  • With all the different components each being billed separately adds up quickly.
  • Keeping patient charts/bills up to date is pretty easy.
Both Insync and MediTouch lacked in the customizable features. I was on the phone with support for Insync nearly every day trying to build out progress and procedure note templates. Their system was not intuitive at all - in fact, it was very confusing. MediTouch didn't have enough features as a whole. There were a lot of things missing in the functionality.

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Medisoft is very helpful when it comes to creating patients and setting them up in chart form. However, we have come across an issue where we have several duplicate charts for the same patient. I wish there was a way that Medisoft could warn the user if a patient has already been created. Also, similarly, I have several insurance companies that are duplicates. To the tune of 1500. It's a very difficult process to weed through them and select the appropriate insurance.

CGM Medisoft Feature Ratings