Terrible customer service
May 03, 2017
Terrible customer service
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with MICROS PoS
We use Micros PoS for our location, and we use it for a multitude of things including payment, cash, credit card & gift card, and customization of the screens our servers and bartenders see and use on a daily basis.
- Customization (what is available and what is 86'd).
- Customization of server and bartender screens.
- Easy to fix any issues (once you know how to fix them in the first place).
- Setting availability of items.
- Setting specific availability count of items.
- Pop up updates to update employees any time they sign in.
- Difficult to learn "coding" screen setup.
- Outdated back of house operating system.
- Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
- Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
- Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
- Customer service operations consistency. There's always a different solution for an issue when I call.
- Terrible customer service - Long hold times, inexperienced phone reps.
- Poor resolution of problems. There have been many times I've had to call MICROS back multiple times to address one issue because it had not been fixed the first time.
- MICROS is on the expensive side of things. They charge for the help desk, they charge for labor if wanting to change a specific thing etc.
- Overall, we could not operate without MICROS.