Terrible customer service
Anonymous | TrustRadius Reviewer
May 03, 2017

Terrible customer service

Score 7 out of 10
Vetted Review
Verified User
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Overall Satisfaction with MICROS PoS

We use Micros PoS for our location, and we use it for a multitude of things including payment, cash, credit card & gift card, and customization of the screens our servers and bartenders see and use on a daily basis.
  • Customization (what is available and what is 86'd).
  • Customization of server and bartender screens.
  • Easy to fix any issues (once you know how to fix them in the first place).
  • Setting availability of items.
  • Setting specific availability count of items.
  • Pop up updates to update employees any time they sign in.
  • Difficult to learn "coding" screen setup.
  • Outdated back of house operating system.
  • Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
  • Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
  • Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
  • Customer service operations consistency. There's always a different solution for an issue when I call.
  • Terrible customer service - Long hold times, inexperienced phone reps.
  • Poor resolution of problems. There have been many times I've had to call MICROS back multiple times to address one issue because it had not been fixed the first time.
  • MICROS is on the expensive side of things. They charge for the help desk, they charge for labor if wanting to change a specific thing etc.
  • Overall, we could not operate without MICROS.
We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.
Micros PoS is well suited for small business and large ones alike. The system can be customized to all different sizes and forms of businesses needing a PoS solution. It might be less appropriate for large scale business where quick and friendly customer service for help is needed.