1. Home
  2. Restaurant POS Software
  3. Oracle Hospitality - MICROS POS Reviews
  4. User Review of Oracle Hospitality - MICROS POS
Worst POS experience in my tenured career
April 19, 2023

Worst POS experience in my tenured career

Patrick Fischer | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Hospitality

I use Oracle Simphony as a POS solution in our three restaurants. The system should address several problems, but unfortunately has only created more for our team. In my opinion, the support is unknowledgeable about their own product and has to escalate every single ticket, resulting in tickets being open for weeks, months, and in our case years... yes years.
  • none
  • none
  • none
  • Basic functionality
  • user navigation
  • support
  • none
  • none
  • none
  • There has been zero return on investment
  • We are throwing out $20k in equipment because we've decided it is better to move forward with another provider and eat the cost
  • Guest relations have taken a decline because of the ongoing issues that are forever unresolved

Do you think Oracle Hospitality - MICROS POS delivers good value for the price?

No

Are you happy with Oracle Hospitality - MICROS POS's feature set?

No

Did Oracle Hospitality - MICROS POS live up to sales and marketing promises?

No

Did implementation of Oracle Hospitality - MICROS POS go as expected?

No

Would you buy Oracle Hospitality - MICROS POS again?

No

In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.