Approach with Caution
Aaron Langguth | TrustRadius Reviewer
April 20, 2018

Approach with Caution

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle Hospitality (formerly MICROS)

We use Micros 3700 as our sole POS for our 8 unit restaurant chain. We also use the back-end reporting (MyMicros) as a tool to analyze our company. The POS also includes a KDS unit, allowing our kitchen to receive orders electronically. Each restaurant has a minimum of 2 terminals, 1 KDS, 4 printers and an office server.
  • Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
  • Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.
  • Micros has significantly below average customer support. The help desk is actually quite helpful, but it ends there. They have a cost to just about everything you could want. Changing your menu will cost you $2000/yr.
  • Micros has many verticals that don't communicate well together, so if you need help in one area there isn't a lot of help from another.
  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
I think you need to decide what features you want vs. need and make absolutely certain you know what you're getting. This is true for any POS system, but since Micros charges for everything, you could think you're saving money up front only to pay it all back in the end.