TrustRadius
Micros RES 3700: Not for everyone
https://www.trustradius.com/hotel-managementOracle Hospitality (formerly MICROS)Unspecified5.867101
Matt James profile photo
July 20, 2019

Micros RES 3700: Not for everyone

Score 4 out of 101
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Overall Satisfaction with Oracle Hospitality (formerly MICROS)

This is going to be a rough review, as I am not a fan of Oracle or Oracle Hospitality/Micros. For reference, I am going to refer Oracle Hospitality as Micros in the review because that is what we know it as. There are many different flavors of Micros and the particular one we were/are using was RES 3700. You'll notice I said we were/are using. As a short back story, we switched from another point of sale (POS) software to Micros about 5 years ago at a single location and then deployed it to new locations as they opened except for this year we went back to the original POS we had before Micros. We ended up rolling back to our previous POS after having nothing but constant issues with Micros from the day we installed it 5 years ago at all (except 1) of our locations. I won't go into specifics but Micros just is not a good choice for our business type. It is fantastic for the foodservice industry but outside of that, I cannot recommend it for family entertainment centers at all.
  • Great for bars and restaurants only.
  • Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
  • Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
  • The guest facing hardware does not hold up to constant use very well.
  • The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
  • The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
  • Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.
  • Negative. We had tons of downtime which cost us revenue in the end. The software would just stop working and the entire site would go down. Could not process or ring anything in.
  • Negative. Reports are lackluster and missing crucial information. You need to get a third party involved to "create" reports for you.
  • Negative. Hardware was just awful and constantly broke. Parts were not readily available and were expensive when they were.
  • Negative. When programming Micros for use there were so many unnecessary steps and procedures that just made adding a simple item to the POS an hour-long ordeal.
CenterEdge is the point of sale we replaced 5 years ago and it was not by choice. I could get into specifics as to why the change was made to Micros but for our type of business, it is just not a good fit. I've said this countless times and I will say it again, Micros is great for restaurants and bars just not for our business model. If you have one of those types of businesses where you just sell food and drink, go for it! But if you need something that will tie multiple attractions, food and beverage, and entertainment into one point of sale. Look elsewhere like CenterEdge, which I have reviewed on here and is great for FECs. We have moved back to as it works with our type of business.
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To anyone in my industry, I would not recommend this to them. However, if they are just a restaurant or a bar, then, yes. I can recommend it. Micros is just a software version of an analog cash register. Its only purpose is to ring in items and take payments, that's it. And it does that very well. If you need Micros to interface with other software you're going to have a bad time. FECs should stay away but restaurants/bars should jump on it.