Azure: How a deallocated $0.11/hr instance cost over $500 in 3 months (Do the math).
June 18, 2021

Azure: How a deallocated $0.11/hr instance cost over $500 in 3 months (Do the math).

Adam Whitney | TrustRadius Reviewer
Score 1 out of 10
Vetted Review

Overall Satisfaction with Microsoft Azure

I looked to Azure after a slow support response at Google Cloud resulted in tremendous client dissatisfaction. Luckily, I was hesitant to migrate that many resources without more experience. The services I rely on include any number of virtual host setups. Some containerized, various hardware configurations of vm instances, web app platforms (mostly for development on hardware intensive/remote collaborative projects.) But I started out with a single instance with 4vcpu 16GB-Linux and a bucket for image transfer. I'm pretty sure the services are alright, I can't remember because I forgot about the vm bucket (not really forgot, just got busy). But I knew that all had been deallocated at the last sign off so I didn't pay much mind...until the charges started showing up. In all, about $350 with another $200 pending invoice for a VM instance w/ at most 20GB of total data storage active for no more than 17 non-consecutive hours. I submitted a support ticket 4 weeks ago, receiving an email every 9 days to let me know that they have no information. All I know is it was the most expensive trial run I have ever done.
  • From what I've seen, resources like VGPU are more accessible than other services.
  • For windows VPNs they are perhaps the most affordable.
  • Sales is present but not pushy.
  • Billing information is scarce to the point of negligence.
  • Cost analysis and per-service cost is misleading, if not outright false.
  • Billing support is in no hurry to answer specific questions, let alone resolve anything. Expect an automated email with links to vaguely similar documentation topics.
  • Cost wise, we took about a 75% loss on project.
  • Gains In contrast to investment in azure, a 100% loss.
  • Compared to original budget, 500% loss.

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Until billing can be resolved, I can think of no scenario in which Azure would be preferable to any competitor. You cant do business by writing vendors blank checks and asking them to fill them out. Yet if you sign up for azure that's what you are doing. There has to be a reasonably intuitable price scheme, it must match what they describe, and if nothing else, support for billing issues should come swifter than the following month's invoice.

Microsoft Azure Feature Ratings

Service-level Agreement (SLA) uptime
Not Rated
Dynamic scaling
Elastic load balancing
Pre-configured templates
Monitoring tools
Pre-defined machine images
Operating system support
Security controls