Great backbone for D365 Finance, however, customizability is difficult.
March 13, 2020

Great backbone for D365 Finance, however, customizability is difficult.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Dynamics 365 for Finance and Operations (Dynamics AX)

This system is used organization-wide as the financial system of record. All employees enter project time sheets, expenses, and the finance team uses it for all AP, AR, tax and project accounting and reporting. We had an older platform and upgrade to take advantage of the continuous updates offered by Microsoft.

Pros

  • Platform stability.
  • Support.
  • Continuous updates.
  • Life cycles services for deploying and managing environments.

Cons

  • Complexity of the system - most things require coding.
  • Mobile workspaces aren’t great and while usable aren’t that intuitive.
  • Cloud hosted development environments take a long time to configure and deploy databases to.
  • With the robust built-in reporting we were able to drop an external reporting platform that costed about $40,000.
  • API integrations have saved manual entry and reduced having to hire 2-3 people to manage data.
  • Several administrators and developers are required for this which costs about 200-300 thousand in employee costs.
Microsoft D365 FO stands out amongst the competitors with its strong backing on the Microsoft Azure cloud and the life cycle services is the best I’ve seen. There is a ways to go in making it low/no code and mobile is there but not great. Overall an ok product as ERP is a difficult space.
This product is well suited to all Microsoft enterprise clients as it can be bundled with other apps. For smaller organizations this may not be the right application due to complexity and the support team and developers required but may be more applicable to mid to larger sized organizations.

Microsoft Dynamics AX, discontinued Feature Ratings

9.2
Accounts payable
10
Accounts receivable
10
Global Financial Support
Not Rated
Primary and Secondary Ledgers
10
Journals and Reconciliations
8
Configurable Accounting
9
Standardized Processes
8
6.0
Billing Management
5
Cash and Asset Management
7
Travel & Expense Management
6
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
8.0
API for custom integration
9
Plug-ins
7
7.0
Role-based user permissions
5
Single sign-on capability
9
10.0
Award Lifecycle Management
10
8.3
Budgeting and Forecasting
8
Project Costing
9
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
8
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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