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NetSuite ERP

NetSuite ERP

Overview

What is NetSuite ERP?

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in…

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Recent Reviews

NetSuite ERP Review

9 out of 10
November 03, 2023
Incentivized
In my role as a CFO, I approve invoices, so I get a notification in my inbox, click on it and it takes me to NetSuite. It's part of the …
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NetSuite ERP Review

9 out of 10
November 03, 2023
Incentivized
So across the company we obviously use it for resource planning and all those sorts of elements. My personal use is more on the sales …
Continue reading

NetSuite ERP Review

10 out of 10
November 03, 2023
Incentivized
We run our own business on NetSuite by being a partner. So we do the whole end-to-end, the whole procure-to-pay process, HR, project …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 66 features
  • Billing Management (182)
    8.4
    84%
  • Order entry (196)
    8.3
    83%
  • Accounts payable (245)
    8.3
    83%
  • Accounts receivable (227)
    8.3
    83%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

9 videos

Save Time By Empowering Your People - Director of IT's Review of NetSuite ERP
04:00
Director of Finance Feels the Efficiency | NetSuite ERP Review
06:05
NetSuite ERP Review | IT Administrator Appreciates the Flexibility
06:10
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Pricing

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What is NetSuite ERP?

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Odoo?

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.

What is Genius Solutions?

Genius Solutions delivers a complete enterprise resource planning (ERP) solution, including software, implementation services, and field expertise for small to mid-sized custom manufacturers across the US and Canada. Genius ERP is built for SME manufacturers handling make-to-order, engineer-to…

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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

1.1
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.1
Avg 7.2

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.1
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.1
Avg 6.9

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.6
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

8.8
Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

8.6
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

7.3
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

6.3
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

4
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

3.1
Avg 7.4

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

3.3
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

3.2
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

3
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

8.8
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

7.7
Avg 7.3

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

3.8
Avg 7.3
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Product Details

What is NetSuite ERP?

As a cloud ERP solution, NetSuite is presented as the first and last business management solution a business could ever need.
NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation, and omnichannel commerce, used by more than 37,000 customers in 219 countries.

NetSuite ERP Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable

Subledger and Financial Process Features

  • Supported: Billing Management

Order Management Features

  • Supported: Order entry

Project Financial Management Features

  • Supported: Capital Project Management

Supply Chain Features

  • Supported: Inventory Planning

NetSuite ERP Screenshots

Screenshot of one view into the most critical business processes.Screenshot of Mobile-friendly design

NetSuite ERP Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

Sage 100, Microsoft Dynamics GP, and Odoo are common alternatives for NetSuite ERP.

Reviewers rate Inventory tracking highest, with a score of 9.7.

The most common users of NetSuite ERP are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1166)

Attribute Ratings

Reviews

(1-25 of 349)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
We have used NetSuite across our whole organization for the past 7 years. We use the ERP functionality for financial, inventory, CRM, work order processing, and item management.
  • The system offers a good basic ERP structure for small businesses.
  • Their customer service is horrible.
  • Their collection techniques are miserable, threatening, and relentless
It may be well-suited for large corporations where the annual subscription bill is above $500,000.
They are miserable for small to medium-sized businesses.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use NetSuite ERP to maintain our GL and as a single source of truth for our other tools that rely on GL data. As someone in the Finance org the tool provides us saved searches to export our data as well as a base for monthly reporting to our board.
  • NetSuite ERP makes hierarchy management easy
  • Getting data out of NetSuite ERP is relatively easy via saved search
  • Dunning notice module does a great job of automating customer payment notices
  • In my experience, editing reports can be difficult. Some things are more rigid than it needs to be and it can be difficult to move items around.
  • I've found navigation sometimes doesnt work via the search bar and it can be difficult to get to certain areas of the system.
NetSuite ERP is a good scalable solution for organizations looking to move off quickbooks. There is no reason it can't be used in a larger organization it all just depends on how well the system is set up and how one off your needs are. If you are trying to report out of NetSuite ERP it can be difficult sometimes to get data in the format you need without getting to a full saved search, especially for items like Balance sheet and cash flow.
November 08, 2023

Suite up for NetSuite

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We implement NS, one of the gaps is that you xannot outsource a manufacturing process
  • Accounting
  • Supply chain
  • Procurement
  • Sales
  • Fixed Asset
  • Advamced Manufacturing
NetSuite is well suited for small amd medium scale organizations.
November 03, 2023

NetSuite ERP Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
In our organization, NetSuite is the hub for pretty much everything. We use custom records a lot. We have all of our project information for every job that we do stored in NetSuite. All of our financial partnerships are managed in NetSuite. We have partner access, so all of our subcontractors, everybody accesses NetSuite internally, we use it obviously for all of our financials. We have a wide variety of users, but my job is to support those users and we use case management for that. The complexity of all of the communication channels that have to take place for our industry. We have a lot of permitting and regulatory concerns that we have to get addressed, and the quicker we do that, the happier the customer is. We have a lot of communication streams with our subcontractors, our sales partners, and our financiers to make sure that everything gets connected the way that it needs to be and everything set up quickly and smoothly.
  • NetSuite has been great for us because it's highly adaptable. We have a niche way of doing our business and nobody really operates exactly like we do. And NetSuite doesn't operate that way out of the box, nor does it for hardly anybody that uses it, but it's really adaptable. So we were able to customize it, create all the fields that we need, all the links that we need, all the integrations that we need to make it work well for us.
  • Honestly, right now, my biggest pain point is kind of our own doing, but I would appreciate a little bit more support and help in the area of performance management and kind of understanding how our application is built, what are the best choices for customizing or solving a problem in terms of performance, because our company is rather large, we have a lot of data coming in and out, and that has been an issue for us recently.
It has suited us really well for our internal workflow, for our case management, the approval workflows that we have set up around those have been really easy to set up and modify, create new case types, and things like that. Room for improvement, maybe just the visualization of the data, the way that we have it laid out, and understanding how all the pieces and parts connect once it's all built out.
November 03, 2023

NetSuite ERP Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for all ofthe financial transactions from ledger to purchase orders to invoice processing approvals and end-to-end income statement preparation or the cash flow and balance sheet report outs to the end-to-end primarily from the CFO's reporting point of view. That's how we are using NetSuite. Quickly searching up any of the transactions quickly, searching up different vendors, and their history in terms of what type of POS we have requested for them. And then also foremost financial data is all in there, which is very easy to search. And I think I have used other tools so far. I mean I know three months is a little short time, but still, with so much industry experience I would say NetSuite definitely has a search capability.
  • I'll talk about the income statement detail report, which is very common. So there are the filter or the selection capabilities so strong that you can view the summary and then you can go into the details and drill down into the transactions from the same place. Even I've used the advance your safe search features, which for someone like me, I'm from tech and engineering backgrounds, it's very easy to just write your own queries and just run the tool and run the report.
  • I think that if it's primarily product improvement or what we need to implement our AP invoicing, that processes link is a little bit missing because there are some manual because we use kind of an email inbox, and then data gets us. So that's what probably is missing from our NetSuite integration point of view. And then there is definitely, I mean we are looking for the MRP and all those pieces, so we'll look into that.
I have used Oracle Fusion. I've used SAP, but I think it's UI definitely. And I say it's very intuitive and most favorite. Again, drilling down, you don't need to run multiple sources and then get to the point that is the key feature, which we use heavily and it's very important. I think anybody who needs good financials and good data integration ends up reporting. I'll talk only from the finance point of view if you need a good reporting dashboard and timely close, that's the best use case. If the business is too small and they do not have very, I mean not much to do, obviously, these tools are expensive, then why not keep it in your Excel and a smaller size organization and decide about?
November 03, 2023

NetSuite ERP Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my role as a CFO, I approve invoices, so I get a notification in my inbox, click on it and it takes me to NetSuite. It's part of the one login and just review the invoices and approve them before being paid.
  • Revenue recognition. We get information from Salesforce and we build the revenue recognition engine that I'm really pleased. We avoid a lot of manual work by doing this.
  • We send out invoices electronically from the system. We use it for the fixed asset now with the new lease opinion that we just adopted in January 2022. We leveraged technology, specifically the features in NetSuite to help us account for that.
  • Reports. I wasn't happy with the reporting. I don't think we're there yet. I understand better now the safe search functionality, but still when it comes to doing the monthly financial package, I rely on a different product.
  • I think they could be hard to use based on roles and permissions. I learned if you don't set those up the right way, you don't get visibility into the NetSuite data, and could be challenging.
  • I just watched the other data bill capture, and I was surprised to see that they only allow five pages for invoices. So I really want more than five pages. I want it unlimited.
Really in this hybrid environment, being up in the cloud and being able to securely access the data and work from anywhere, I think it's a real game changer for my team. So I really like the fact that NetSuite keeps up with security features and allows users to access it from anywhere.
November 03, 2023

NetSuite ERP Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're implementing, and we're going from multiple systems all to NetSuite, and so we have one subsidiary on there. We're going live next month with a new subsidiary and next year with no subsidiary. And basically, we run our CRM out of there. We run manufacturing control out of there. We run our RPM out of there. And obviously our financials. The business process that NetSuite addresses is just better reporting and getting analytics out of our sales process and what items are selling on our e-commerce website versus which ones are not selling and what the margins are on those. I get better visibility through the data analytics warehouse on that part, and that's what solves our scope. Essentially we use it to run our whole company and so we go from the customer sale all the way to fulfillment to paying our people. It's used for everything.
  • NetSuite does analytics very well.
  • They do reporting very well. I love the ability to have control over how the information flows through my NetSuite, my user roles, and my responsibilities. I can assign certain tasks to certain people, and they do that and then also have the control to approve that and make sure it's done correctly.
  • Just being able to drill down into a particular GL account or into a particular line item and see what really makes that up and what's driving our certain costs.
  • Certain exports out of the system. There are some pages that you can export to Excel and some pages you can't, I don't know why. So it seems like it should be all functionalities there.
  • Some of the bank feeds have broken quite a bit and I'm not sure why. So we have to constantly go in there and readjust that on the reconciliation tab. I know that's new and robust and it's going well. It's more of taking out GL data instead of what's remaining in that account. As far as if I'm looking at a rec for a particular asset, I know there's GL data that goes through there. What I want to know is what's the balance in that account made up of as far as what's remaining there. So that's the kind of stuff I would buy with advice.
It's well suited for the e-commerce business. I think it does very well integrating with the Amazons and the eBays of the world, what we're putting in next year, the manufacturing business, I think it's grown leaps and bounds. I think it needs improvement there. It wouldn't be my first choice for manufacturing, but since all other companies are in NetSuite, we're bringing the manufacturing wing in there.
November 03, 2023

NetSuite ERP Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used it many different ways, but right now I'm implementing CPQ.
  • We really like the advanced manufacturing portion. It assists us with scheduling our product.
  • We're already implementing the CPQ a little bit and it seems to be working a lot smoother than our current CPQ system, so it's very helpful that it's native and that we can manipulate things just right there in NetSuite.
I'm trying to think of something specific. I mean, we use the CPQ, so it definitely helps out with configuring our product. And we have a very customizable product, so you can do any color, any size, and so it definitely helps build the routing for us.
November 03, 2023

NetSuite ERP Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're using it to help us improve all of our accounting processes, to streamline our system so it's something that's scalable and will grow with our business as we grow. We're using it to deal with all of our day-to-day accounting needs to help us with our inventory processes, our routing, our work in progress, tracking, costing, and going to help us track customers, sales. Those are the main things that we're using it for. The biggest thing that we looked for was simplicity of use, that we could get people on board and using it more effectively. We come from another ERP solution, which was a total disaster for us. It wasn't implemented well, didn't suit our needs, we couldn't get anyone trained up to be proficient in it in any reasonable timeframe. So we needed something that we could bring people in, get knowledgeable, get proficient on a reasonable basis, and NetSuite's able to do that for us. So that was our biggest thing, but then also to be able to grow with us as we start, as we're coming from an R&D company moving into manufacturing, we're going to be over three continents, sales in the millions and tens of millions of dollars. We needed a solution that was going to be able to grow with us, and so that's what NetSuite is for us, it's that solution that's going to be able to take us from zero and run with us right up to being a billion-dollar company.
  • The big piece is it gives us a lot of the KPI indicators. When you land on the dashboard and right away you're able to identify, you'll create key information. I'm not having to dive into layers and layers of reports to get what I need. I can set it up and configure it, and then every time I log in I see it there. So that's probably one big thing.
  • The other thing is it brings together all these different pieces together into one ecosystem. I'm not having to get 20 different integrations to make it functional. It works just on its own. And then if I do need to, there are partners that work really well with integrations, so if there is something that works well, I can bring it in, but I don't have to at the same point in time. So those are a couple of big things that are really helpful.
  • I think some of it is in terms of some of the reporting, some of the reporting is really great out of the box. Some of the save search features require a bit more work to get set up, configured, and operating. It'd be nice if there were a few more prebuilt ones that would be really helpful there in some different industry segments. So that would just help to make things a bit easier. The fact that it's there and I can configure it to get information is great, but I still have to have someone who feels comfortable setting all those up and that can take some time.
Our context is manufacturing and for us, managing our inventory is really important. That's probably one of our biggest business challenges. So any business that's having to look at that, it's a great fit for startup companies that don't need a massive solution at early stages. It's really great because you can scale, you're not having to worry about redesign. So those are a couple of really good use cases. I haven't really encountered anything where I'd say it's not a great fit yet, so I don't really have an answer for that one.
November 03, 2023

NetSuite ERP Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
NetSuite, we like to say, is our source of truth, so all data goes into it and anything that we need to know about the company comes from NetSuite. We use it as a data warehouse and then serve it out to wherever and however we need to serve it out. I think the biggest thing is tracking our business records. From customers to sales orders, estimates, items, and bill materials. Again, we use it as a source of truth, so being able to track all that stuff, know where it's at, and not have questions about whether is it this spreadsheet or that spreadsheet.
  • NetSuite has several different UI ways that a user can go in and pull reporting on a whole bunch of different databases without having to call somebody in IT to generate a report.
  • NetSuite has a bunch of ways where you can pull reports like save searches, and there are limitations on how many links you can go to get that data. Rather than make save searches work, they just create a new module instead of making the old module work. So now I have to learn this one and that one.
I think NetSuite's really good at a high order volume and tracking when you have a lot of transactions and information coming in and out, it's great as that stopping point for the information. Where I think they could do a little work is on the UI and usability of getting more reactive elements into the base UI, getting users closer to the data without having to do so many clips.
November 03, 2023

NetSuite ERP

Score 9 out of 10
Vetted Review
Verified User
Incentivized
So within the organization, we use it to connect to various third-party platforms where we use it to supply our franchisees with ingredients and then also to build those franchisees for royalties based on their sales. So we do the full cycle of all the way from invoicing to collection and integrating our expense platforms and all accounting stuff. So the thing that we've worked through since I've been on board has mainly been integrating some of our third-party applications. So we've done some of that in-house and we've used some external help to make sure things are connected properly.
  • One thing that I've used it personally is when we moved into Canada there was a need to do different things on our invoicing for our customers. They needed to see our registration numbers and some specific requirements for that market. So one of the things we were able to do pretty quickly was create new PDF forms to print for our Canadian customers so that we would be in compliance.
  • This probably is a misunderstanding because I've only been in there 8 months, but one of the things that takes us more time than we'd like is just getting our banking stuff wrapped up, and that's a project we've got going on with a third party to help us to get that talking to each other, to at least get it a little automated to help us move a little faster.
I think the custom invoicing for us is we're starting to reach more globally and expand into other countries. The customization we can do with our invoicing and the ease of importing invoicing is really going to help us to expand quickly.
November 03, 2023

NetSuite ERP Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it as our central GL database. We have a lot of different kinds of technology solutions that we use around it, but at the end of the day, everything needs to feed into NetSuite. It's our single source of financial records and everything like that. The big thing that NetSuite addressed for us was the multi-subsidiary. So in real estate development, we have every single one of our projects as a different entity. We have multiple different operating companies as well. We have subsidiaries of those that need to consolidate and eliminate inter-companies and all of that. And so that was our big problem solve for NetSuite. We moved from QuickBooks desktop previously, and so it saved us a ton of time there.
  • I already mentioned the intercompany, which saves me a ton of time. Being able to book entries across multiple subsidiaries all at once is a huge time-saving. I also really value the way that it integrates with some other technology solutions, and I'm going to shout out to Ramp right now. I implemented that last summer and for credit card spend and being able to not have to spend hours reconciling credit card and having all the data feed right into NetSuite instantly without any kind of reconciliation needed is a huge time save. And it's not just Ramp that does that. We've used Stampli as well for AP and it does that. We recently implemented Rippling to handle HR and payroll. And so that's one of the big things. And that was a big selling point for me too, was being able to find these other solutions that can automate and make us very scalable. But they all talk nice. With API direct kind of integrations with NetSuite.
  • I think there's the challenge of NetSuite of just navigating how big it is. It's also, I don't think it's always the most user-friendly platform. I feel like I've been implementing still for two years of just learning how to, there's so many different things you can do, which is great and that's what I really like about it, but it's also not the most intuitive or user-friendly software.
In our business where it's really well suited is not only our multi-subsidiary management, but also being able to creatively. In real estate, we have things like carried interest and different investment valuations. It's been really unique in that I can keep all of those in one account, but using different classifications I can break out which investment is worth which amount I can break out between the dollars we've put into it versus what our valuation, our current quarterly valuation is of it. Being able to get a snapshot picture of all of that without having to pull together a bunch of different Excel files and all of that has been another big improvement of ours. One place that it's definitely lacking (and we've had to, and this was part of my whole ERP search process): so we have an in-house property management company because we build apartment complexes and then we have to manage them. I was trying to find an all-in-one solution and I looked at things like Yardi or MRI didn't like them as much for the intercompany and other things, the things that I love about NetSuite. So we've had to, I've realized we just have to work in two different systems. We have a separate property management system for the property-level books, and then I import them into NetSuite. But I think that's just kind of one of those things that it just is not going to be able to do everything.
November 03, 2023

NetSuite ERP Review

Score 9 out of 10
Vetted Review
ResellerIncentivized
So across the company we obviously use it for resource planning and all those sorts of elements. My personal use is more on the sales level. It's basically making sure that time on top of all my opportunities, my calls to complete using different integrations and things to make sure we can assess our outlooks or communications and things with the customers. And that way it's easy for me to actually make sure I'm on top of all my account reviews and next steps.
  • From a reporting standpoint, actually the subsidiary navigator and all those sorts of elements. It's the best on the market from a financial tool perspective. Then looking at a bit further in terms of the reporting and then the analytics side. It's absolutely phenomenal in terms of actually what data we can get on a day-to-day basis and make agile decisions.
  • My main frustration at the moment, to be honest, is our client base who are mid-market. So the problem is that all the suite apps and things like that have been developed such as smart count rebates and trade promotions, cash 360, item 360, however, you have to be one well enabled to be able to use them. Our mid-market customers, therefore, if they're just a single lens team miss out and that actually causes them to be version-locked. And that is the one thing NetSuite promises it won't be. It's always supposed to be the single source of truth that everyone's on the latest release. This, in my opinion, impacts that. So actually having an option where people in that situation would almost be entitled to a heavy discount on one well, which instead needs to actually be able to utilize that functionality is only right, to be honest.
High-end software companies, especially if you're venture capital groups and things like that. So the reporting standpoint and all the extra functionality you can get alongside. Obviously the multi-subsidiary structure, the reporting, the financials, there isn't really anything else like it that competes in the software space from a wholesale distribution perspective as well. That's a really strong area for NetSuite.
November 03, 2023

NetSuite ERP Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We run our own business on NetSuite by being a partner. So we do the whole end-to-end, the whole procure-to-pay process, HR, project management, we do all of that in NetSuite. We use some other tools as well, like Smartsheets for project management. But other than that, most of our sales, both AP and AR runs in NetSuite. Our financials, everything runs in NetSuite.
  • I tell everybody it is a platform, not a product. I mean, it is a product, but it's a platform approach, right? So it allows you to morph it to your specific needs. In our case, we have adapted it to the life sciences industry and built best practices around it so that when we go into a new client, we don't have to ask them, "Hey, tell us about your business." We show up with the version one or requirement document, and it's built on best practices and it's built to use NetSuite in the most efficient way possible so that you are reducing all these uses of multiple different hodgepodges of systems and expenses that come along with it. We replace all that with a single system, NetSuite, and you get a huge ROI in NetSuite by leveraging that model and not having to use four or five different systems to do the things that it can do out of the gate.
  • Automation is one of the big pieces. We are trying to automate as many of these processes so our customers can spend time analyzing data rather than keying information and just looking for information. That's the biggest loss of time for our clients - looking for that invoice is looking for, was this a thing paid or not? So we drive their day-to-day from the dashboard instead of them having to look for information, information just pops up on the dashboard, tells you have these POs to approve, you have these invoices to look at, oh, there's this exception, this is this PO, or this invoices over the PO amount.
  • We are really looking forward to the use of AI. A lot of the usability, especially in the project management part of the product, we feel like there are lots of clicks you have to do. So it's not as some of these other tools that we have to use along with it like Smartsheet. I would like to see more improvement there. Although NetSuite has another product called Open Air, but that's a completely different beast. So I want to see more of this usage within NetSuite. So that's one area of improvement. I'm sure there are others. It's a growing platform and it can never be perfect. Nothing can ever be perfect yet.
NetSuite is very well suited where the clients are outsourcing their manufacturing and distribution. We implement virtual supply chain, so CMO supply chain and three PL distribution in NetSuite, which is a great fit. I feel like it's still not a good fit where you need process manufacturing, where it's really complicated and it's very heavy duty. High volume manufacturing is where I think there's some more room for improvement.
November 03, 2023

NetSuite ERP Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well, it's kind of everything for us. We use it for invoicing, we use it for our accounting purposes, making payments, receiving payments for APAR. We also use it to track our shipments on the water. We use it to estimate our landed cost and duties and tariffs as well and shipping as well.
  • The learning, the LCS is very good. Anything that you'd like to learn, whether it's for an admin from security to dev, you just have it at your fingertips. There's no limit to what you can learn. I think that's really great that it's just open for everybody.
  • I think for me, because I'm so new, the biggest struggle that I have is not really understanding the whole big picture of how NetSuite plays into the role of a company and I'm learning it from backward. I think if I had a visual aid or kind of a guide of "this is how NetSuite integrates into an IT infrastructure, this is how you'll use it and this is kind of how NetSuite's recommended use of NetSuite would be from Oracle," that would be helpful for me. So just kind of the bigger picture is how I like to look at things and analyze it and fix the problems that I have.
I think for payments, especially with AP and AR, there are so many different vendors, but there are so many different features you can have for NetSuite financially that's comforting. For me, I came from finance first before I transferred to IT 15 years ago. So I understand the challenges.
November 01, 2023

Best in class SaaS

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Netsuite ERP supports the execution of customer projects, from timesheets and expenses, to customer billing. We also use the tickets system for support projects through the customer portal. For project revenue management we are using Advance Revenue Management module. For fixed assets management we are also using the Fixed Assets module. To be compliant with Portugal requiremts we use the localization from Netsuite ERP and the one from RSM.
  • Project billing
  • Assets depreciation
  • Revenue Managment
  • Fixed Assets module
The best ERP for medium size enterprises with multinational subsidiaries.
October 21, 2023

The Suiteness Works

Judy Donovan, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Financial Accounting and Reporting
Client Invoicing/Payment
AP
FAM
NSPB
  • Financial Accounting and Reporting
  • UpTime
  • Saved Search
  • Predictive/Insights but that is coming
  • Approval Workflow without being a NetSuite ERP user
  • Integration with Outlook
Very powerful for many use cases -- though might be a bit pricy for small companies that are using QB pricing model
Jon Ferguson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use as primary ERP system for accounting, sales/CRM, sales order processing, purchasing, inventory management, supply chain planning, quoting, AR, AP, GL, financial reporting, performance management, expense reimbursement, multi-curency, multi-subsidiary, etc. NetSuite ERP is used to run our business and process all our business transaction. It is a robust, cloud based, customizable ERP solution at an affordable price for small, mid-sizes and large businesses. We maintain no IT staff. As the CFO, I serve as the system administrator. The system is easily expandable and extendable both domestically and internationally. We have a Chinese subsidiary and have added businesses over the years, which I was able to set up and implement easily myself. Capabilities are continually expanding with 2 automatic upgrades a year. You are always on the latest version of the software and uptime is 99.8%.
  • Importing data via csv file uploads
  • Consolidated financial reporting
  • Multi-currency
  • Expense reimbursement with easy to use mobile app
  • Customizable fields and records to meet your needs
  • Dashboards to track performance
  • Global search to easily find anything
  • Tremendous amount of online help and learning tools (LCS)
  • Support - In my experience, it's limited to answering questions and resolving system performance issues, and won’t help you write searches or reports or scripts or with customizations.
  • Jon shop manufacturing
  • In my experience, phone support not available without support contract
  • I believe Advanced Customer Support (ACS) is weak and uses mostly off-shore resources
Well suited form more complex businesses that need multi-company or multi-subsidiaries and multi-currency. In my opinion, it's not ideal for smaller, single entity companies, sole proprietors or companies that don’t have a great deal of complexity. Can be excellent for those that need a robust online storefront and expandable full featured ERP solution. Best suited in my opinion for companies with growth potential from small to mid-sizes companies. Will be the last system you will need to invest it. Easy to use and learn and has all the features and capabilities of more expensive systems.
October 19, 2023

NetSuite ERP Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use NetSuite ERP for financial planning and analysis, monitoring certain KPIs and executing cost adjustments and pulling data out to run more detailed analyses and calculations to make strategic decisions.
  • Ease of access to data and reporting
  • agility in processing updates
  • user restrictions based on role as well as user account
  • In my opinion, some processes are too calculation heavy and it causes some reports to load slowly
  • I believe some areas can not be customized and could propose a security risk
  • In my experience, sometimes when we process inventory revaluations there are unexpected adjustments that are made
NetSuite ERP is great for small processes that are not extremely processing heavy. In my opinion, more complex operations seem to slow the system down quite significantly
October 19, 2023

NetSuite ERP Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
At Macquarie AirFinance (MAF) we use GL, AP, Fixed Assets. We implemented NetSuite ERP because we were required to leave our legacy system, Peoplesoft.
  • The flexibility of adding data fields has allowed us to capture additional specific information that helps us when analyzing transactions and preparing financial statements.
  • The scripts that can be created within NetSuite ERP allows us to process AP vendor bill transactions with minimal manual intervention, and auto generates the required intercompany JEs for us.
  • The Suite answer area and community forums have been helpful when I need to reach out for assistance and troubleshooting, before reaching out to NetSuite ERP support.
  • I believe the reporting feature within NetSuite ERP is not as robust as we would have liked. In my opinion, it would be ideal to have canned reports that provide the level of detail needed, without having to put as much effort into developing custom reports.
  • We are looking to expand in the use of some areas, specifically AP and PO modules. We started a conversation with NetSuite ERP and received a demo. I've found It is not easily identifiable which features are part of the standard package versus their premium package. I know we will get a quote but I believe is nice to understand during the demo part which features are standard versus a premium.
Given the size of our company and the responsibilities of our teams and individuals, NetSuite ERP is a good size ERP system for us. It provides us with the level of detail/information that we want to incorporate, and I like how it interfaces with other systems and how easily the data can be extracted out of NetSuite ERP. I would like to see more standard canned reports without having to create saved searches.
October 19, 2023

Capabilities are endless

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use NetSuite ERP to provide our main set of financials, and handle all our GL activities. We currently are doing our AP/AR via Concur and CMS, and have integrations between them to NetSuite ERP. We are looking to consolidate all our Accounting needs within NetSuite ERP by implementing the AP and AR modules. We really like the One World, because of its capability to manage our heavy multi currency multi subsidiary organization.
  • They provide a lot of options in terms of tailoring to the needs of our organization.
  • Suite Answers is really helpful whenever you are stuck.
  • I enjoy working with the many different vendors and partners you have.
  • It would be really helpful when asking for featuresm that they are implemented.
  • If you could actually provide the same level of service through out your organization, as there are mixed reviews on that
  • Provide more manuals for tips and tricks.
I believe NetSuite ERP is great for organizations that are large scale in terms of revenue and need out of the box solutions. In terms of actually using it for small mom and pop shops, in my opinion, I could not see how NetSuite ERP would be really helpful for a company that wants to remain as a mom and pop shop.
October 19, 2023

JOOLA at SuiteWorld

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use NetSuite ERP for order management, invenotry management, financial reporting, reports and saved searches, WMS, etc.
  • Product Management
  • Order Management & Invoicing
  • Demand and Supply Planning
  • Landed Cost Allocation Automation
  • WMS
Overall, NetSuite ERP a pretty robust ERP system and contains a lot of great features and functionality. However, in my experience sometimes it's hard to understand certain modules and learn how to use it properly and more efficiently.
October 19, 2023

NetSuite ERP Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use NetSuite ERP for Accounting and Finance team. We use Salesforce to close all the opportunities but with the help of Celigo integration create customers, contact and Sales Order and line items in NetSuite. Post that generate invoices, perform Revenue Recognition. We use Suite Analytics, Integrations, Financial Closing, Vendor Onboarding, Project Creation, Billing.
  • Customer Creation
  • Sales Order, Invoicing
  • Revenue Recognition
  • Project management
  • Billing
  • APIs to connect with other data ware houses
  • Outbound integrations
  1. NetSuite ERP well suited for us for maintaining customer, their contacts, shipping and billing addresses, Sales order creation with multi line items, invoicing, billing, credit memo, deposits, revenue recognition, chart of accounts, general ledger, project creation and management. Projects billing. Sometime we found outbound integrations are not robust. Also, need to go for separate connectors if you have to connect with third part datawarehouse.
October 19, 2023

We Love NetSuite ERP!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use NetSuite ERP for all our financials. This includes ARM and Fixed Assets. We use it for transactions such as Vendor Bills, Journals, Sales Orders, Invoices, Revenue Arrangements. We also use it for Customer and Vendor management. We also use NetSuite ERP analytics to query data, sync with our data warehouse and build custom integrations. We also build workflows and scripts to help us in our transaction processing.
  • Financial Reporting
  • Searches and Data
  • Integrations
  • API
  • Customization
  • Configuration
  • FAM
  • Our ACS support was not good
  • Pricing
I work for a mid level company, and it has scaled well with us as we have grown. They have great solutions and modules to accommodate many of our complex processes. The ability to write SuiteScrip, workflows and leverage their robust API has allowed us to need the specific needs of our business. There are some modules like the CRM or HR side that does not meet our needs and we have to look to a system that has been built specifically for that purpose, but on the financial side, I would not want to use anything else.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Netsuite ERP to import data from our point of sale system. We then use Netsuite ERP to reconcile that data to our third party vendors. We also use Netsuite ERP to track fixed assets and inventory as well as create financial reports.
  • The saved searches are a great way to look up and view large amounts of specific data.
  • The fixed assets module is a great way to track our assets.
  • The CSV uploads are an easy way to import large amounts of data.
  • The allocation schedules. Currently we have to calculate the percentages and manually add to each allocation line. There really should be an option to equally distribute 100% amongst all allocation lines.
Netsuite ERP is a great tool for tracking fixed assets. It's easy to place assets in service and adjust as necessary.
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