CRM - a great product!
December 04, 2018
CRM - a great product!
Score 7 out of 10
Vetted Review
Verified User
Software Version
Online
Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Microsoft Dynamics 365 is used across my department and has been for the last few years. We use the CRM tools to help us manage customer relationships and we use the ERP function to help us to help automate some of the back office functions we use in our research roles.
- Very easy interface
- Great customer service
- I think that sometimes the displays are a bit hard to sift through
- Microsoft Dynamics has made it incredibly easy to reach my customers
- Obviously communication and lead tracking has improved my sales
- Overall improved our business as well as overall customer satisfaction
To be honest, I didn't participate much in the evaluation and have nothing but good things to say about Microsoft Dynamics. I know that price point, general ease of use, reputation in the industry, and technical capabilities were all quite good though, which lead us to ultimately choose to implement this tools.