Microsoft Dynamics 365 Reviews
Microsoft Dynamics 365

Microsoft Dynamics 365Formerly Microsoft Dynamics CRMCompetitors and Alternatives

Most Commonly Comparedto Microsoft Dynamics 365

Best Microsoft Dynamics 365 Alternatives for Small Businesses

Salesmate

Score 9.8 out of 10

Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: Sales CRM – Organize, filter, segment, and manage leads, prospects, and customers data in one…

Higher Rated Features

  • CRM Project Management
  • Customer Service & Support
  • Security

FollowUp CRM

Score 10.0 out of 10

FollowUp Power CRM for Construction is a CRM system for the construction industry. Features include lead tracking, sales pipeline analysis, closing ratios, quota management, project management, and dashboards. It can integrate with other marketing and accounting products.

Higher Rated Features

  • Customer Service & Support
  • Marketing Automation
  • Security

vCita

Score 9.7 out of 10

vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients- Access info & respond to clients on the go with a mobile app - Invite clients to view information / perform actions on a personalized client portal - Assign…

Higher Rated Features

  • Security
  • Sales Force Automation
  • CRM Project Management

Creatio

Score 9.2 out of 10

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons. Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom. Sales Creatio - an end-to-end platform to automate…

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Creatio

Capsule CRM

Score 8.9 out of 10

Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

Higher Rated Features

  • Customer Service & Support
  • Security
  • Marketing Automation

Ontraport

Score 8.8 out of 10

ONTRAPORT offers customer relations management services that help with content management (creating and hosting webpages), lead tracking, traditional marketing approaches (e-mail, SMS, social media, direct mail), managing online payments, and workflow automation.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Ontraport

Daylite

Score 7.8 out of 10

Daylite is a project management solution built around features such as contact management, scheduling, and sales pipeline tracking.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Daylite

Kintone

Score 8.5 out of 10

Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims to empower citizen developers…

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Kintone

Thryv

Score 8.7 out of 10
Schedule Demo

Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Thryv

Best Microsoft Dynamics 365 Alternatives for Medium-sized Companies

Salesmate

Score 9.8 out of 10

Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: Sales CRM – Organize, filter, segment, and manage leads, prospects, and customers data in one…

Higher Rated Features

  • CRM Project Management
  • Customer Service & Support
  • Security

Creatio

Score 9.2 out of 10

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons. Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom. Sales Creatio - an end-to-end platform to automate…

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Creatio

SAP Business ByDesign

Score 8.4 out of 10

SAP Business ByDesign is SAP's cloud ERP suite offering, launched in 2007, designed for the SMB market. The product includes a broad range of capabilities including financials, human resources, sales, procurement, customer service, and supply chain. Business ByDesign is a new platform, delivered entirely through a SaaS model, with functionality that overlaps somewhat with BusinessOne, which is also an SMB product, although not a true SaaS product.

Higher Rated Features

  • Security
  • Customization
  • Role-based user permissions

Kintone

Score 8.5 out of 10

Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims to empower citizen developers…

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Kintone

Insightly

Score 8.7 out of 10
Request a Demo

Insightly is presented as a modern, affordable CRM that is easy to use, simple to customize, and that scales with companies as they grow, designed to solve common pain points that legacy CRMs can't. Available in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly has more than a million users worldwide.

Higher Rated Features

  • Customization
  • Platform
  • Security

Pipeliner CRM

Score 8.7 out of 10

Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an online/offline system as well as an IOS and…

Higher Rated Features

  • CRM Project Management
  • Integrations with 3rd-party Software
  • Sales Force Automation

HubSpot CRM

Score 8.5 out of 10
Learn More

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

Higher Rated Features

  • Security
  • Marketing Automation
  • Integrations with 3rd-party Software

Bigin by Zoho CRM

Score 8.5 out of 10

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Higher Rated Features

  • Security
  • Integrations with 3rd-party Software
  • Customization

Nimble

Score 6.5 out of 10

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Higher Rated Features

  • Security
  • Integrations with 3rd-party Software
  • Customer Service & Support

Salesforce Sales Cloud

Score 8.4 out of 10
View Demo

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AISales AnalyticsTeam Productivity Sales Performance Management Revenue Optimization Partner…

Higher Rated Features

  • Security
  • Integrations with 3rd-party Software
  • Customization

Best Microsoft Dynamics 365 Alternatives for Enterprises

Creatio

Score 9.2 out of 10

Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons. Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom. Sales Creatio - an end-to-end platform to automate…

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Creatio

SAP Business ByDesign

Score 8.4 out of 10

SAP Business ByDesign is SAP's cloud ERP suite offering, launched in 2007, designed for the SMB market. The product includes a broad range of capabilities including financials, human resources, sales, procurement, customer service, and supply chain. Business ByDesign is a new platform, delivered entirely through a SaaS model, with functionality that overlaps somewhat with BusinessOne, which is also an SMB product, although not a true SaaS product.

Higher Rated Features

  • Security
  • Customization
  • Role-based user permissions

Daylite

Score 7.8 out of 10

Daylite is a project management solution built around features such as contact management, scheduling, and sales pipeline tracking.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Daylite

Pobuca

Score 8.7 out of 10

Pobuca Connect is a cloud app that turns multiple, overlapping and non-connected business contact lists into one unified company address book that’s easy to access from everywhere and ready to share with co-workers or business associates. It also includes the built-in Pobuca Bot, a virtual assistant to help keep business contacts up to date.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Pobuca

Salesforce Sales Cloud

Score 8.4 out of 10
View Demo

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AISales AnalyticsTeam Productivity Sales Performance Management Revenue Optimization Partner…

Higher Rated Features

  • Security
  • Integrations with 3rd-party Software
  • Customization

SAP Sales Cloud

Score 8.4 out of 10
Learn More

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Higher Rated Features

  • Security
  • Integrations with 3rd-party Software
  • Customer Service & Support

Oracle offered the Siebel Enterprise Marketing Suite as an end-to-end enterprise marketing management (EMM) solution joining cross-channel campaign management with marketing automation, market resource and asset management, and marketing analytics, for larger enterprises. The product is now End of Life, and no longer offered for sale.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Oracle Siebel Enterprise Marketing Suite (discontinued)

Kustomer

Score 8.0 out of 10

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Kustomer

Oracle Sales

Score 7.5 out of 10

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Higher Rated Features

  • Customer Service & Support
  • Integrations with 3rd-party Software
  • Customization

Bitrix24

Score 7.7 out of 10

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

Higher Rated Features

Customers are more satisfied with the features of Microsoft Dynamics 365 than the Bitrix24