Overall Satisfaction with Microsoft Yammer
I use Microsoft Yammer as part of a non-profit technical consortium that our organization is a member of. It is used to collaborate between various working groups for users in many different similar organizations. Users can post questions in a variety of groups organized by topic, track responses, and get alerts to topics or threads of interest.
- Organizing users into groups and providing tools to those groups
- Social networking with other users within the organization/network
- Excellent notification options (e-mail, etc)
- Clean, easy-to-understand user interface
- Can be difficult to get phone support if there are questions
- Some of the tools are not quite as feature-rich as competitor products
- Integration with Office 365 suite can be a little confusing because there is feature overlap (for example, Yammer vs Teams, or Yammer vs Sharepoint)
- Yammer is typically included in the O365 suite of products so there is no additional financial commitment (depending on the subscription you purchase)
- Increases social collaboration and discovery outside of organizational and departmental silos
- Encourages interactions and improves morale, which has a positive impact on the bottom line.
IBM Connections has a more mature set of features however it is expensive and difficult to maintain. Traditionally IBM Connections require an on-premise installation which required a large capital investment and an ongoing level of expertise to maintain. Although now IBM offers a cloud-based version of Connections, they are not easy to work with, especially for organizations with less than 10,000 users. Yammer is significantly cheaper and much easier to maintain.
Yammer is easy to use and set up because it comes as part of the Office 365 suite of tools from Microsoft. It's possible to enable and set up within a few hours. The hardest part is to figure out how to use it within an organization with access to all of the other Office 365 tools provided by Microsoft. Organizations will need to devise a clear strategy and communicate to users so they know when to use Yammer and when to use other MS collaboration tools like Teams, Groups, or SharePoint.