Item: Microsoft Yammer
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Yammer helps me and the rest of my team share and communicate in an efficient and timely manner. We can start topics, share insights, and collaborate easily. With users around the world, we are all often not online at the same time. Yammer lets us share our thoughts and idea, then get feedback from those working around the world.

Pros and Cons

Search
Organized threads
Easy File Share

Channels could be better labeled
Deleting can be difficult
As with all similar products, tone is lost

Return on Investment

Faster knowledge look up
Consistency in action through sharing of SOPs
Generating buy-in from around the globe

Alternatives Considered

Chatter

Salesforce Chatter was the initial product we tested as we already use Salesforce throughout the organization. We thought it would be a natural fit. However, we found it was difficult to keep the many groups, thoughts and ideas separate in Chatter, with many of our topics getting lost or directed to the wrong people. Additionally, Salesforce's Chatter search functionality leaves a lot to be desired.

Support Rating

As with all Microsoft products, support is a double edged sword. Because of the size of Microsoft, the number of customers they cover, and the fact they have business and consumer clients, there is often a lot of layers between you and the support team. That being said, there is also a deep well of online knowledge in the many different communities and websites, so self help is fairly easy.

Key Insights

Do you think Microsoft Yammer delivers good value for the price?

Yes

Are you happy with Microsoft Yammer's feature set?

Yes

Did Microsoft Yammer live up to sales and marketing promises?

Yes

Did implementation of Microsoft Yammer go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Yammer again?

Yes

Other Software Used

F5 Advanced Firewall Manager, McAfee Advanced Threat Defense, Microsoft 365 Business

Likelihood to Recommend

Yammer is a great way for storing tribal knowledge about the team, the customers, and best practices. Yammer has a great search ability, allowing users to go back and find old topics and articles. Yammer may not be the best tool for brainstorming or nuanced conversations as the tone is lost and the feed is very linear.

Yammer is an Effective Communication Tool

Overall Satisfaction with Microsoft Yammer