Overview
What is MightyCall?
MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface.Some of these features include:Auto dialersReal-time feedback tools for on-the-spot coaching and quality monitoring.Supervisor Workspace for streamlined management of call center operations.Detailed…
Pricing
Core
$15
Pro
$23
Power
$30
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is MightyCall?
MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface.
Some of these features include:
- Auto dialers
Real-time feedback tools for on-the-spot coaching and quality monitoring.
Supervisor Workspace for streamlined management of call center operations.
Detailed Agent Reports to facilitate performance analysis and improvement.
Call Handling Features such as Call Transfers, Tracking, and Notes.
Multi-level IVR systems, supporting efficient call routing.
Besides these, MightyCall also offers Queue Callback, Automatic Call Distribution (ACD), Business Hours settings, and Voicemail Transcripts. And their dedicated customer support team is available to assist with any queries, concerns, or troubleshooting needs.
MightyCall Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
MightyCall Screenshots
MightyCall Integrations
MightyCall Competitors
MightyCall Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | US, CA |
Supported Languages | English |
MightyCall Customer Size Distribution
Consumers | 70% |
---|---|
Small Businesses (1-50 employees) | 30% |
Mid-Size Companies (51-500 employees) | 0% |
Enterprises (more than 500 employees) | 0% |