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Fancy but not worth it.
October 16, 2018

Fancy but not worth it.

Krista Edwards | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with MINDBODY

We used MINDBODY as a point of sale for recurring gym memberships.
  • It has a lot of of bells and whistles
  • Easy to learn
  • Can run several reports.
  • Constant very substantial rate increases
  • Customer support is lacking.
  • It was worth the price in the beginning. Not at the end.
  • I lost quite a bit of client information in the final transfer that has created a financial hardship for my business
This has a lot of bells and whistles. Fancy for sure; would be great for a club. However, if you are truly a small business think long and hard before committing to MINDBODY. The price for taking recurring gym memberships QUADRUPLED in the four years I used them. When I decided it was not sustainable, it cost me hundreds of dollars to get the stored credit card info out of their server. When I got it it was only half of the information. When I called to ask about the missing people, and about the data itself, I was told that when I agreed to have that set of reports run I also agree to cut all ties with MINDBODY including access to their support. So think long and hard because while it is pretty and fancy and does lots of cool stuff, it’s pretty ugly on the other side.