Deep feature-set and very reliable, but inconsistent with a quirky UI
August 14, 2019

Deep feature-set and very reliable, but inconsistent with a quirky UI

Andre Yeu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with MINDBODY

MINDBODY is used by our fitness facility/gym for client management, membership management, payments including recurring billing, class scheduling for group classes, and personal training. Basically, it runs everything!
  • Reliable - In the last year, it has never been down or unavailable.
  • The mobile app, kiosk, website integration, and desktop work seamlessly.
  • Deep customization in terms of class/membership rules is available.
  • The user interface is extremely inconsistent, as parts of it look like it hasn't changed since the early 2000s, yet other areas are designed to look more modern.
  • Disappointed with the notification systems for booking personal training, it's not very robust in notifying staff they have been booked.
  • The marketing automation features in MINDBODY (that were previously part of the separate Frederick service) consistently produce a positive ROI month after month in automatically sending offers to our members.
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one.
From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
Support staff, both pre-sale and post-sale have been outstanding.
Glofox and other newer startups have a more consistent user interface designed from scratch, but Mindbody has a deeper featureset, and more integration partners.
As a very developed suite, MINDBODY does everything a fitness studio would need. It is a low-risk investment, that is, it will do what you need it to do. Also, the onboarding staff was outstanding, and the ongoing calls with their customer success team have been valuable. It's depth of customization and the outdated user interface would probably frustrate people with less technical capabilities, so they should rely on their onboarding staff to help. I did look at competing systems in my evaluation and I'm fairly confident they would be easier to configure than MINDBODY, but may not have the same depth of features.