MindBody- Your fitness experience all in one!
August 30, 2018

MindBody- Your fitness experience all in one!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MINDBODY

MindBody is a scheduling software that a lot of yoga and pilates studios use. I actually use mind body at both of my jobs as a pilates instructor. Clients are able to sign up for my classes online, buy new packages, save their favorite studios, and cancel their classes as well. Everyone in the two pilates studios I work at use MindBody. The app is very convenient too because you can sign up for a class on the go. MindBody is also convenient for us employees because on our end of things the app allows us to check people in and cancel people if they did not show up for class. I have access to all the client's profiles with their contact information just in case I need to call or text someone regarding a class issue. MindBody also allows instructors to put notes about the client in their profile which is really nice for teaching solos at a studio. This way if they meet with a different instructor from week to week the new instructor can take a look at what they worked on last time.
  • MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
  • MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
  • MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
  • The instructors have a different app than the clients. The instructor app needs to be fixed because their are a few bugs. I cannot take someone's payment through the app I have to get out my desktop version in order to do so.
  • I wish their was a way to set everyones schedules on top of each other in order to see if anyone has double booked the studio space or not.
  • Clients have complained to me that their app will not save the pilates studio as one of their favorites.
  • Working with the MindBody software has been a very positive experience overall. i have only had a few problems arise but was able to get those squared away by taking with my boss.
  • MindBody keeps me positive about wanting to come in to work because I do not have to spend time scheduling and taking in payments. I just get to come in and teach my class which is what I really love to do and after a few clicks on my app it does the rest for me.
  • The only negative impact MindBody has had on me is that I have to carry my laptop computer around with me to classes since taking credit card payments does not work on the app. i also have to make sure i always have wifi available if i am using my laptop which i wouldn't have to if it worked on my phone.
The best scenario to use MindBody would be in some sort of smaller fitness studio like pilates, yoga, and barre classes where their is only a few classes offered each day. If you were to use MindBody at a place like Lifetime or another huge fitness corporation I don't think it would work quite as well. The schedule on the app would get very crowded and it would be hard to regulate everyones payments with that many classes going on at once. Its better that at a place like that everyone just pays a membership fee instead of a class by class basis.