Software consulting firm that loves MindTouch integrations/customizations
February 15, 2016

Software consulting firm that loves MindTouch integrations/customizations

Sean Green | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MindTouch

We work with a variety of customers across multiple industries who use MindTouch for different use cases. One of our clients, with offices all over the globe, uses MindTouch to help their HR department stay in compliance across all of the countries they operate in. They keep all relevant HR laws and regulations for each country - a huge amount of data. We extended MindTouch for them to provide a customized advanced search feature that allows their users (their internal HR department) to look up the data they need in seconds.

Another of our large clients is a global appliance maker (refrigerators, dishwashers, stoves, etc...). We've helped them implement a self-help/troubleshooting portal using MindTouch that allows their customers to look up relevant documentation about the appliance they've purchased. Additionally, customers who are experiencing problems with their appliance can navigate through a series of troubleshooting questions and answers in order to drill down to a solution to their problem.

And yet another one of our customers, a global maker of high-end business equipment, uses MindTouch to expose a knowledge base and product documentation to their users. Product documentation is created with a internal tool and an automated process automatically uploads the new documentation to MindTouch via the MindTouch API.
  • MindTouch is excellent for organizing large amounts of data, like articles, product information, and other types of hierarchical data. Its out of the box search and navigation capabilities allow users to find the content they need quickly. Additionally, MindTouch has the capability of doing very complex searches across content extremely quickly via its advanced search syntax.
  • MindTouch is extremely easy to use, even for people with little to no technical knowledge. It allows users to search and contribute to articles very quickly and easily. It's a great tool for collaborative publishing of information.
  • MindTouch Exposes a robust API allowing customers to integrate both internal and external systems with MindTouch. In addition, the API can be used to extend MindTouch to create a myriad of customized features.
  • Some of the more technical documentation for developers is lacking, for instance the dekiscript documentation is severely lacking.
  • Saves time looking up relevant information reducing overall cost of operation.
  • Reduction in customer support costs.
  • Happier customers.
MindTouch tends to be easier to use than most, with a smaller learning curve. The fact that it's cloud hosted and easy to integrate with makes it a great choice for most situations.
MindTouch is excellent for collaborative publishing of content such as: product documentation, help pages, knowledge articles, etc. It's also great at supporting scenarios that involve multiple types of users or different user groups.