MindTouch
March 08, 2016
MindTouch
Score 8 out of 10
Vetted Review
Verified User
Software Version
MindTouch 4
Overall Satisfaction with MindTouch
We used Mindtouch to move our knowledge base from a RoboHelp version to Mindtouch. The reason was simple, we wanted a better infra for our users and an easier format to edit changes. Our knowledge base is always in a flux and MindTouch's easy to use platform provided us with a simple and effective tool to update content quickly.
- Allows for PDF creation of pages.
- Customization was painless.
- Setting up pages in a format that suits our business needs.
- Ability to store video.
- Make the tree structure more customizable.
- Reduced service delivery calls.
- Increased platform knowledge amongst our customers.
- Increased the customer experience index (CXI) score.
Price point and ease of use.