Overall Satisfaction with MindTouch
We use Mindtouch to power both our external product documentation and internal support knowledge base. Our Mindtouch site allows us to target specific users and use cases, to spread awareness of our products, to enable externally facing teams to implement and support new and existing customers, and to scale knowledge across our entire organization.
- Permissions
- Reporting
- Design and customizability
- User management
- Customer satisfcation
- improved NPS score
- Increased adoption
- Reduced time to solve cases
- Force-multiplier for professional services team to support greater number of customers.