A Great Extension of My Team
May 01, 2015

A Great Extension of My Team

Elizabeth Bordonaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Merchandiser

Overall Satisfaction with Monetate

We use Monetate to test segmentation targets and site development/changes in eCommerce. It allows us to test without incurring hours upon hours of third party development and to easily define testing parameters.
  • I love that I can easily and quickly build an action, and implement within a very small time frame.
  • Troubleshooting is simple with Monetate support.
  • The software is very easy for me to understand and their knowledge base is first class.
  • Action builder could be simpler to use. Sometimes it doesn't seem to pull specific elements out of my native site and instead groups them together.
  • I'd like to see the metrics UI updated. I recently pulled metrics for campaigns and items that had not hit significance display in a pale gray text.
  • I'd like to be able to contact support via phone.
  • We've learned that product recommendations perform better on our native site than through an algorithm - but then we have a smaller product catalog in which items are very similar in photographs.
  • We've seen positive results when using Monetate to target segments to serve different experiences.
Monetate may not be suited for retailers with a smaller product catalog or with a very distinct, similar looking line of products.