Monetate Strikes a Perfect Balance of Being User-Friendly and Extremely Robust
July 29, 2015

Monetate Strikes a Perfect Balance of Being User-Friendly and Extremely Robust

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • LiveTarget
  • TestLab

Overall Satisfaction with Monetate

Monetate is currently being used only in one department to deliver relevant, personalized experiences and offers on our website. It allows us to target different audiences based on location, behavior and other information we have so that we can learn what UI works best on our site and provide meaningful customer shopping experiences, and drive signups and conversions.
  • Their knowledge base and university is extremely informative and helpful when you need some extra help understanding the product features and capabilities.
  • The Summit is incredible in every way. All the speakers were outstanding. The entertainment and networking opportunities were also a huge value add, and the one day university helped me gain confidence using the tool and learn helpful tips from other retail customers.
  • The PEOPLE! The account reps and everyone else there provide incredible service all the time and everyone I have met at the company goes overboard to make sure customers are happy with the product, using it to its fullest potential, and meeting their goals.
  • The product is awesome and extremely easy to use even for non-technical people.
  • Most of the issues I have are being addressed in the upcoming release and it is all around organization of experiences in the tool. They are creating a filing system to make it easier to manage experiences and that will be a big improvement.
  • We are seeing some good initial results in our KPIs and in customer satisfaction.
It is very well-suited for retail. Monetate is very good at working with others in your org to socialize the tool and help get buy-in from developers and designers. Once the developers understand that it won't break the site, they are much more willing to accept and start using the tool.