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An Essential Part of our Team
September 15, 2015

An Essential Part of our Team

Marissa Romaniello | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • TestLab
  • Merchandiser

Overall Satisfaction with Monetate

We are currently using Monetate within the web team only. I am the primary user, but there are some additional users as well who use it as needed. We recently implemented their Merchandiser tool, so this responsibility will likely be shared between myself and another coordinator. With Monetate we are able to manipulate and test all areas of our site; from the most basic color changes to complex layout changes. With their guidance, we have built a very strong multi-variant testing program here.
  • The tool they offer is exceptional - easy to use, easy to understand the analytics
  • Our support team is phenomenal. We are in touch with them regularly and they are an excellent resource for us.
  • Monetate offers a variety of on-site resources, with up to date eCommerce information of everything that is going on in the industry
  • Our team is very happy with the service and support provided by Monetate. The only thing I have had frustration with (very minor!) is the full page refreshes within the UI. This is particularly painful when trying to prioritize 50+ campaigns at any given time
  • Better customer service through on site personalization. With Monetate, we're able to speak directly to our different types of customers by serving up copy and banners that are best suited for their riding style or membership affiliations.