Not bad for the cost!
May 30, 2021

Not bad for the cost!

Kellie Mizel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with MonetDB

It is currently being used in Customer Service and Central Monitoring Station. We currently use it for our scheduling and Forecasting needs, as well as publishing and editing time. I use it about sixty to seventy hours a week personally and have 10 supervisors who use it on a daily basis as well.

Pros

  • It is easy to use.
  • You are able to input lots of data and it understands and populates information.
  • Able to change settings on the fly to use with your needs.

Cons

  • We use it so much, it can be slow at times to refresh.
  • It is very particular with the way you enter information, if not entered exactly correct, it won't schedule.
  • Reports sometimes take forever to populate.
  • Employee information.
  • Scheduling.
  • Forecasting.
  • Reduced cost, compared to other platforms.
  • Makes scheduling much easier.
  • Increased Efficiency on future reporting.
  • Five9
We have used Five9 in my previous company but on a much smaller scale. It was more expensive, however we were using it for a max of 50 employees, now we need a much bigger platform. We also used Five9 for other things, like phone dialers etc. so it was a little different.

Do you think MonetDB delivers good value for the price?

Yes

Are you happy with MonetDB's feature set?

Yes

Did MonetDB live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MonetDB go as expected?

I wasn't involved with the implementation phase

Would you buy MonetDB again?

Yes

I think for what we use it for, mainly scheduling, forecast and to compare against payroll, it works well. I think there are some other things that could be added to it to use, like more expansive ways to use the forecasting tool and an easier way to pull previous data from prior years. This would help making the forecast for scheduling in the future.

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