Overall Satisfaction with Motive (previously KeepTruckin)
Motive provides electronic logging devices as well as GPS locators and video dashcams. We use all three of these products and services and have used in the past TMS services through Motive connection with those providers. ELDs address the requirement by the FMCSA to have such devices. Dashcams are valuable assets in preventing fraudulent accident claims. GPS allows visibility of the location of vehicles. I oversee all aspects of the purchase, implementation, and operation of Motive services.
- ELD application ease of use by drivers
- Dashboard functionality and ease of use
- Dashcam integration
- Marketplace allows integration with other servcies
- Customer Service overall whether by phone or email needs improvement
- Better tracking of issues rather than assigning multiple numbers to one issue
- GPS trailer locator devices are integrated so it shows which driver and truck the device is with
- Improve current systems before implementing new features
- Dashcams used to swivel left and right which allowed for better adjustment of camera angle instead of just up and down adjustment
- Account Managers are more responsive and hands-on to solve issues when customer service is not responsive
- Have availability of vehicle side cameras
- Better flexibility to assign access and roles to dashboard users
- Better reliability with GPS trailer trackers
- Enormous impact on accidents being 100% carrier's fault to actual 1% accident carrier fault with video dashcam availability proving other parties at fault
- Visibility to fuel usage, idling, and vehicle/driver utilization allows focus on improvement to reduce fuel costs and improve utilization
- Better visibility of Hours of Service to eliminate CSA violations which decreases fines and insurance costs
Motive has provided integrated services which allow us to remain with one vendor rather than multiple vendors. I believe Motive continues to have the opportunity to expand its products and services. With their ability to provide simplified and easy-to-use products, they could have their own TMS and Dispatch services or products given the complexity and lack of other providers to have simplified ease-of-use products.
Do you think Motive delivers good value for the price?
Yes
Are you happy with Motive's feature set?
Yes
Did Motive live up to sales and marketing promises?
Yes
Did implementation of Motive go as expected?
Yes
Would you buy Motive again?
Yes
After reviewing multiple providers, Motive was by far the best value for their product and services compared to older legacy industry players such as Comdata and JJ Keller. Motive is by far superior in design and functionality from the many new ELD providers as well. Motive also has been driven by innovation and a drive to add valuable features and services.