Worth the money
July 09, 2022

Worth the money

Charvin Broussard PMP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

Primary use is to keep up trucks to keep track of drivers on the road monitoring their behaviors. we use it also for fuel porting coaching conversations about behavior when it comes to being on the road recognition comes to the outstanding employee. favorite thing about the product is the ease of abuse and how easy it is to monitor driver‘s hours and system pretty much automates and makes it easier for a driver to clock in and out and keep track of days or other favorite feature of the program involves reminders when drivers are close to going over there I was having violation
  • Driver Alert
  • Safety Score
  • IFTA Tracking
  • Easy to learn interface
  • Customer care when you call in.
  • Price point
  • Safety score video training.
  • Safety score for drives
  • IFTA reporting became easy to track
  • System works 99% of the time stopping us having violations due to equipment problems
we had a system error one time and had to call ... with questions and during the conversation, it felt like the customer care rep had no idea about the error we were reporting they didn’t even understand hours of service and the impact on the business which made the conversation a bit pressuring a fix it eventually but it felt like the conversation should’ve lasted five minutes instead of 30 minutes.
The backup office person loves the app how do you pull reports compared to other software that was used in the past I am very happy with little problems. The system always works with accurate reporting and easy understanding of data. By using motive it’s given the back of office person more time to focus on other parts of the business and allows them to maximize time
The software has always been out of won’t be logged in from the computer with no problem the only issue we seen is occasionally depending on where we are in the country more in the western part of the country because you’re dropping service and have trouble using the system.
I think the biggest thing is the driver interface. because if the drivers aren’t using the actual app properly it’s really hard to justify the actual usage of the stuff we’ve even gotten feedback from drivers about just how easy it is to log in with your hours locked in properly and make sure they are able to keep running with no violations.

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

Yes

Did implementation of Motive go as expected?

Yes

Would you buy Motive again?

Yes

I can think about a driver starting up off of one in truck due to the ease of news and also the price point for the equipment should be very easy for them to get up and running on the bike FM CSA guidelines. I know when you first shut off our cells have so much going on and some a product that is super easy to use is awesome and I can actually say that motive our job easy