Good but needs Improvement
March 14, 2023
Good but needs Improvement
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Motive
I currently use the ELD & Dashcam. I also just signed up for the Motive credit card for fuel.
- The devices very rarely have an operating issue.
- Their support is usually very responsive
- Respond better to customer needs, it sometimes takes two or three phone calls and/or emails to address an issue (not troubleshooting)
- When they say they will email you with information, in my experience, it very rarely happens. Have to call back and remind them.
- Trying too hard to "sell" services. I feel it is obvious they are reading from a script, and I cannot get a word in edgewise. They are committed to reading the entire script.
- Safety has improved with the use of the dashcam.
Will advise after I use the fuel cards for a full quarter.
Drivers were using it prior to electronic logging being required, so we just stayed with them.
Do you think Motive delivers good value for the price?
Yes
Are you happy with Motive's feature set?
Yes
Did Motive live up to sales and marketing promises?
Yes
Did implementation of Motive go as expected?
No
Would you buy Motive again?
Yes