Good but needs Improvement
March 14, 2023

Good but needs Improvement

Garry Williams | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

I currently use the ELD & Dashcam. I also just signed up for the Motive credit card for fuel.

Pros

  • The devices very rarely have an operating issue.
  • Their support is usually very responsive

Cons

  • Respond better to customer needs, it sometimes takes two or three phone calls and/or emails to address an issue (not troubleshooting)
  • When they say they will email you with information, in my experience, it very rarely happens. Have to call back and remind them.
  • Trying too hard to "sell" services. I feel it is obvious they are reading from a script, and I cannot get a word in edgewise. They are committed to reading the entire script.
  • Safety has improved with the use of the dashcam.
I believe they need better organization in the sales area. Trying to sell too much and not really listening.
Will advise after I use the fuel cards for a full quarter.
Drivers were using it prior to electronic logging being required, so we just stayed with them.

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

Yes

Did implementation of Motive go as expected?

No

Would you buy Motive again?

Yes

Currently waiting for more fuel cards. We have booked more jobs, so I sent in a second application a few weeks ago and still awaiting cards. Just not taking care of business.

Comments

More Reviews of Motive

  1. Home
  2. Fleet Management Software
  3. Motive Reviews
  4. User Review of Motive