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December 01, 2022

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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

My company began using Motive as a safe keep since February of 2021. The set up was easy and smooth. To ensure that I am always in compliance with DOT regulations, I receive appropriate notices through Motive such as when my 30 minute break and ensuring that my tractor and trailer has no defects. Lastly, the customer service is immaculate! I highly recommend!

Pros

  • Step by step details when communicating with customer service
  • Properly keeps track of all activity
  • Ease of use

Cons

  • Providing its own internet services
  • Safety such as driver awareness
  • Ensured breaks are taken properly
As previously stated, customer service is immaculate. Reps are knowledgeable about the product. They always ensure that you are satisfied prior to disconnecting the call. The speed of the assistance is noteworthy. I am hardly left on hold upon contacting customer service. As a daily user I highly recommend Motive to large and small fleet owners.
Motive has simplified my worries with DOT regulations. I previously filed my fuel tax and Motive has a feature that notated all miles driven in each state to ensure that driving is documented properly so that file Road taxes are not difficult at all. It even provides a spreadsheet so the math is required for Road taxes.
Whenever I sign into Motive is is ALWAYS available. The service functionality is top tier. With an install of one application I haven’t had any major issues. The only issue I could notate is that the screen has flickered once or twice while driving but nothing that was cause any major concerns.

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

Yes

Did implementation of Motive go as expected?

Yes

Would you buy Motive again?

Yes

There was a time an employee let themselves on duty for the whole weekend. I contacted Motive, explained that this was an honest mistake and the issue was resolved immediately. The customer service agent verified that there was no movement. Customer service typically has a minimal wait time and are extremely resourceful.

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