Mozy makes reliable daily backups tough.
May 14, 2014

Mozy makes reliable daily backups tough.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

5.3

Overall Satisfaction with Mozy

Mozy is being used to back up our subsidiary's servers. When researching for a cloud hosted backup solution Mozy was able to check off the most on our must have list. Mozy was intended to replace the use of a real enterprise backup solution and be a low cost solution for backing up a few servers. For this requirement, they have done well.
  • The Mozy client is simple to install and configure.
  • They have a set it and forget it approach. There isn't much to do once it is installed.
  • It deduplicates the data before sending it to the cloud. Saving time and bandwidth.
  • Mozy keeps a copy of the backups around for 90 days. Which is sufficient for the type of company and servers we are backing up.
  • They do have Microsoft Exchange and SQL add-ins that allow you to backup those databases.
  • They have an onsite mode where you can write to local storage as well.
  • The administrative interface is clunky and hard to use.
  • There are too many micro management configuration options to be set in the administrative interface.
  • We've had many instances of servers failing to back up once in a day. Most of the errors we run into are on Mozy's datacenter side of things.
  • Mozy doesn't notify it's customers when there is work being done in the datacenters. Therefore leading to backups erroring out and multiple support calls.
  • Mozy has lead to a negative impact in employee efficiency. This is due to the amount of time spent troubleshooting issues.
  • Our customer service to our subsidiary has lacked due to the inability to capture a backup every day.
  • CrashPlan,Carbonite
I haven't used any other products in the cloud backup market. We chose Mozy because at the time they had the most robust central management console. Pricing with Mozy was going to be cheaper in the long run. Brand recognition also had something to do with it.
Not at all. We've had too many issues with backups failing continuously. We are in the process of switching to another backup solution.
I would not recommend Mozy to any colleague. We've had unreliable backups with them ever since we've moved over to Mozy. Whenever we've called into support it is always something on the data center side. Mozy would be a good fit for a small business just looking to back up a few small machines.