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Excess Fees and Billing based on Trust Account Deposits
February 22, 2021

Excess Fees and Billing based on Trust Account Deposits

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with MyCase

Whole organization uses MyCase.
  • Simple.
  • Easy communication.
  • Excessive fees.
  • Monthly subscription.
  • Bills from funds deposited in trust account.
  • Do not use to accept client payments.
MyCase has higher processing fees. I would not have selected MyCase had I known about the hidden fees.

Do you think MyCase delivers good value for the price?

No

Are you happy with MyCase's feature set?

No

Did MyCase live up to sales and marketing promises?

No

Did implementation of MyCase go as expected?

No

Would you buy MyCase again?

No

The fees are absolutely excessive and higher than every other platform, additionally there is a monthly subscription fee on top of all the fees they deduct from your operating account. My biggest problem - MyCase deducts fees from deposits put into your trust account. Meaning if you’re only holding money for the client you’re going to pay for it out of your business account. A $10,000 trust deposit results in $300 being taken out of your operating account. When I refund trust funds to client I lose money. Unacceptable. I’m looking to switch platforms now. I pay MyCase thousands of dollars a month to use the platform. When I saw the numbers, I can’t believe they have business.