MyCase is a great case management platform for a great price
November 25, 2020

MyCase is a great case management platform for a great price

Sara M. Kelley, Esq. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MyCase

I have used MyCase since 2013, when I first became an attorney. I got a recommendation from a friend who was using it. We use it to manage all of our client communications, case files, and data regarding the case. We also use it to communicate with our team and for tasks and deadlines.

Pros

  • Case management
  • Team communication
  • Client communication

Cons

  • Integrations
  • Signatures
  • Workflows
  • Reduced time worrying about deadlines
  • Reduced worry about missing client communications
  • Reduced the amount of time spent on cases
Clio was really hard to set up (even adding clients) back in 2013. It was also way more expensive than MyCase. I've also looked into Lawcus, Practice Panther, and a few others. I decided to stay with MyCase because they add new features all the time, and it's a local company.
It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
Years ago, they were very supportive. They tend to address issues, but they aren't very communicative when dealing with feedback. They just add new features suddenly. There aren't many issues with our platform, so we don't have many questions now, but years ago, we did have some issues that needed to be addressed and then they were much more responsive.

Do you think 8am™ MyCase delivers good value for the price?

Yes

Are you happy with 8am™ MyCase's feature set?

Yes

Did 8am™ MyCase live up to sales and marketing promises?

Yes

Did implementation of 8am™ MyCase go as expected?

Yes

Would you buy 8am™ MyCase again?

Yes

Great for small firms or solo attorneys. It's inexpensive and offers lots of features. It's easy to jump in and start using. If you have lots of integrations (like through Zapier), it's probably not the best program for you. If you need a simple easy-to-use central calendar, task, communication, and doc storage platform, MyCase is great.

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