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Never again. Buggy platform, poor communications, and terrible customer service.
June 22, 2021

Never again. Buggy platform, poor communications, and terrible customer service.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with MYOB

MYOB is our accounting and payroll system.
  • Simple interface
  • Is a payroll intermediary
  • Competitive pricing
  • Buggy system
  • Poor customer service
  • Unable to cancel subscription without calling their cancellation team, which is hardly ever available
  • Absolute pain. Not worth the setup investment
Better platform, similar pricing, and much better customer communications and service.

Do you think MYOB delivers good value for the price?

Not sure

Are you happy with MYOB's feature set?

Yes

Did MYOB live up to sales and marketing promises?

No

Did implementation of MYOB go as expected?

Yes

Would you buy MYOB again?

No

Standard interface.
Poor customer service. Really easy to upgrade or register; however, an absolute pain if you have any issues or need to cancel.
Similarly priced with other products with similar functionality; however, the system is buggy, customer service and communications are poor, and business processes are often inconvenient and unintuitive (e.g., users can self-service their subscriptions as long as they are upgrading but if you want to downgrade or cancel, you have to call them, which is a long and painful process--I assume intentionally so). Also, their documentation states you can cancel your subscription under the My Products menu, which doesn't exist (according to their own support).

MYOB Feature Ratings

4.3
Accounts payable
5
Accounts receivable
5
Cash management
5
Bank reconciliation
5
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
1
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
5
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
5.0
Pay calculation
5
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

MYOB Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No, standard support levels were provided in my subscription.
Yes - No. Felt like they didn't care.
Never.