MYOB Sucks

Had to give a one as there is no zero or minus scale. I have 2 companies in NZ using MYOB, unfortunately. If you call them, at least one hour wait, then often they put you on hold and magically you get dropped out and have to start again. Infuriating to say the least. We have experienced major system malfunctions for several months with bank feeds which cost me a total of around 12 hours of my time mostly on hold. By the fifth call they finally admitted there was a MYOB software problem. If you want to ruin your day, just call MYOB and get mucked around. Latest issue is a ghost account they have been charging us for months. After 2 hours and 6 minutes, The operator said it was not his dept so I was transferred to someone who was going to finally cancel the ghost account and arrange a refund for money taken from us and bingo, wouldn't you know it dropped out, went straight to a message saying we are closed. MFKR%&^#@$! A few choice words slipped out. We have no case # and no other way to try and get things sort other than call again and go through the first hour of "On hold" propaganda recordings. So now I wait and wait and wait. I think this is the last straw, we are going to change to Xero for our NZ and Australian companies. If you are going to offer a call center, then staff it properly instead of consistently disappointing customers. My final advice if you were thinking about going with MYOB is: Slap yourself in the back of the head, wake up and don't bother with this absolute cluster of a company. Yes, I am F@#$%k&!G furiou