Nervepoint Access Manager Review
September 07, 2016

Nervepoint Access Manager Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Nervepoint Access Manager

It is used to retain the ability to manage passwords in the legacy domain of an acquired business line.
  • Self service password resets
  • Ability to synchronize a primary account password with secondary accounts
  • Flexibility and intuitivness
  • Synchronization with AD can be faster
  • Significantly reduced the number of "password resets" calls. It's really helpful with self service password management for legacy domains.
Nervepoint Access Manager (NAM) has the ability to deal with multiple domains. While ServiceNow at the time we looked at the solution did not (I do not know if it does now). NAM was a more polished, mature product.

It has great flexibility with multiple domains, and the ability to sync or not sync passwords between primary and secondary accounts.

I'd like to see a more granular set of permissions for the help desk role tied to an OU path rather than a whole directory. You can [create this] by defining multiple directories based on OUs but is less flexible this way.