NetBase will give you serious results
August 13, 2015

NetBase will give you serious results

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

18.1.1.142914

Overall Satisfaction with NetBase

Our organization uses NetBase to complement social media content generation for clients. This is a fairly new endeavor for our team and NetBase support is critical to ensuring that we are delivering the most relevant information. In a world full of analytics tools, NetBase offers a comprehensive solution for many of our analytics needs pertaining to conversations about specific issues important to the client. We're better informed to make recommendations to the client on content generation and can provide an improved story of influencer impact.
  • Comprehensive overview of entire conversation on a topic: Pulls in an amazing amount of content enabling an analyst to pull bits and pieces relevant to the conversation.
  • Enables analyst to tweak searches with an easy filter option.
  • Dashboards house multiple related searches for efficient monthly reporting.
  • NetBase is a serious analytics tool which takes weeks of use to really learn and be comfortable with.
  • You will not be able to pull a full report on the first day you use it but once you get the hang of it, the potential searches and data comparisons you can execute are virtually limitless.
3 - There are three people that use NetBase on a daily basis at the firm currently - the head of digital, the client lead and account director, and the senior associate who provides support to the account and generates regular analytics reports.
  • Still too new to really tell; but we're starting to incorporate use of analytics in new business pitches as well.
  • Client are excited about the ability for consultants to now recommend actions based on analytics for future content generation to maximize influence and impact.
  • sysomos,NUVI
NetBase really does offer the most comprehensive tool compared to other offerings. It does take a while to learn and figure out all of the functions (because there are so many) but support is always available to provide guidance.
We look forward to utilizing this tool for the rest of the year and getting feedback from the client about how helpful it has been to overall campaign strategies.
Super well suited for brand analysis but of all of the other analytics platforms out there, NetBase does a great job of pulling in conversations around a specific subject matter and entire issue areas as well.

NetBase Quid Feature Ratings

NetBase Support

Our support contact is always available and will spend all of the time required to make sure our questions are answered.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
At one moment, we had to quickly provide a report to the client and NetBase support was available same-day to help us with generating what we needed to deliver. We were super thankful!