NetBase- Great social listening tool!
August 14, 2015

NetBase- Great social listening tool!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NetBase

NetBase is a great social listening tool used by my marketing agency to evaluate what's being said about our brands.
  • Measures net sentiment
  • Measures conversation
  • Measures web mentions accurately
  • It would be nice to see NetBase take action against suggestions made by its users for its platform
Social listening?
  • With NetBase we are able to provide quick reports on our clients' social channels to provide a better customer service experience
I have not had enough experience with social listening tools to answer this question— sorry!
NetBase is a great, comprehensive tool for social listening but I wouldn't give it a score of 10/10 because I am still waiting for the company to make upgrades to its platform that was promised.
I like to use NetBase to evaluate what's being said about a brand before and after a social campaign. It can also be used to evaluate where a brand or its products stand against its competitors.

Quid Feature Ratings

NetBase Support

Jessica Moore is great analyst on the NetBase side.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Quick Initial Response
Escalation required