Rebuilding post-pandemic with help from Network for Good
Updated January 03, 2024

Rebuilding post-pandemic with help from Network for Good

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonterra Guided Fundraising

Network for Good was what we needed as it combines several different services in one easy-to-use platform, including donation management and email marketing. However, the change over to Bonterra has not been great. The customer service has gone down and they've changed terms regarding our contract, without our approval or signature. Overall, I am very unhappy with Bonterra and won't be renewing with them.

Pros

  • Customer/donor management

Cons

  • Training is too drawn out
  • More information on the details of transferring existing contact information
  • Customer service is slow and poorly done.
  • Email platform
  • Ability to accept credit card donations
  • Decreased usability of platform until we submit to their requests outside of our original contract.
We had been using Benchmark for emails but had only utilized the free version and we're needing to begin paying the $35 a month for upgraded services. We had also been using Flipcause, but paying ~$1800 a year to accept online donations wasn't working for us. We needed more services to be provided if we were going to pay that kind of money.

Do you think Bonterra Guided Fundraising delivers good value for the price?

No

Are you happy with Bonterra Guided Fundraising's feature set?

No

Did Bonterra Guided Fundraising live up to sales and marketing promises?

No

Did implementation of Bonterra Guided Fundraising go as expected?

Yes

Would you buy Bonterra Guided Fundraising again?

No

Bonterra has taken a decent platform and completely destroyed it. It is not suited for any nonprofit as it is expensive and they don't treat their clients with respect. They sell your information and refuse to assist when issues arise.

Using Bonterra Guided Fundraising

2 - Executive Director, Financial Officer
1 - The Executive Director manages the people using the platform and uses the platform to create content, manage donation campaigns, and more.
  • Monthly newsletter
  • Online donations
  • Forms for getting new contact informtion
  • Thank you letters to donors
  • Explore text to give opportunities
  • Text to give
  • Online auctions
We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.

Bonterra Guided Fundraising Support

Bonterra customer service is slow and terrible. They take forever to address the actual issue, constantly making incorrect assumptions about the issue. I have spent more than 45 minutes on hold, just to speak with a customer service representative when the chat function was unable to provide assistance with my issue.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
I was unaware that premium support was an available add on but I probably would not have purchased it anyway as the base cost of the platform is quite expensive.
They have never provided me with exceptional support.

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