Ease the burden of IT auditing
Anonymous | TrustRadius Reviewer
February 19, 2020

Ease the burden of IT auditing

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Netwrix Auditor

Being in the cutting-edge technological industry - visibility into what is happening in the IT environment is a core component of a solid security strategy for any research/innovation-oriented organization. With the implementation of Netwrix Auditor throughout the organization, we keep our entire information data secure and confidential and maintain the accessibility of that data from our branches.
  • Detect security threats.
  • Prove compliance.
  • Bit finicky at times.
  • It makes the job of our IT team easier.
  • Saving time required to prepare various reports.
Netwrix Auditor is a visibility and governance platform that allows you to monitor changes, configurations and access in IT infrastructure of important IT infrastructure components such as Active Directory, event logs, Exchange, Office 365, SQL Server, and others. Apart from that - what’s wonderful about this tool is that you can view before/after snapshots of your managed data. For instance, you can view Group Policy data as it existed before one of your colleagues made some blocking edits to the domain policy.
To deliver superior customer service experience to their clients they have clearly established workflow that ensures close cooperation of support representatives and software developers on all levels (Level 1-4 and Management Review). L1 is the primary point of contact that is assigned at the time the ticket is submitted or when calling for support. L2 Detailed investigation of issues. The person working at this level is usually a senior member of the R&D team of the Netwrix product associated with the ticket. L3 development is closely managed by a senior-level developer. The average response time for L3 is 3-4 business days, sometimes sooner. The job of L4 is to perform thorough testing of all hotfixes to make sure they fix what they are intended to fix, have seamless upgrade paths, and don't introduce any new problems affecting your Netwrix product and/or environment. Management Review that regularly performs reviews to ensure no delays occur and the ticket is handled according to their high standards of customer service.

Do you think Netwrix Auditor delivers good value for the price?

Yes

Are you happy with Netwrix Auditor's feature set?

Yes

Did Netwrix Auditor live up to sales and marketing promises?

Yes

Did implementation of Netwrix Auditor go as expected?

Yes

Would you buy Netwrix Auditor again?

Yes

ManageEngine OpManager, Wireshark, SolarWinds Remote Monitoring & Management
Netwrix Auditor is a fantastic product that audits all of the items we need to audit. It will audit file servers, database server, Active Directory Servers, SharePoint servers and a whole lot more. We use it for all of these items and the price did not go up because we added more machine types.