Well-Suited for Orthopedic Practices
October 27, 2025

Well-Suited for Orthopedic Practices

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

NextGen Enterprise EHR

Overall Satisfaction with NextGen Healthcare EHR

We
are an orthopedic practice utilizing NextGen Healthcare’s EHR and EPM systems in
our clinical operations. The EHR
supports orthopedic documentation, e-prescribing, and regulatory compliance,
while the EPM streamlines scheduling, billing, and claims management. We also utilize Therapy Suite to coordinate care between providers and therapists.

Pros

  • Communication
  • Upgrade Support
  • Resources

Cons

  • Technical Support is not in the USA, making communication difficult
  • To get a case escalated, most times need to ask to get it escalated
  • Patient Portal has to many steps to get set up and maintain running. The inbox for portal messages staff never understand.
  • EPM Reports can run on many different items and filters helping cut down on time spent researching information.
We had providers try mobile, and they now only use it for schedule checks. The one provider was trying speech to text and it drained his cell phone battery. We would like if the messaging would go into the patients actual chart and not need to be manually placed in.
It is easy to use, but many steps to get to placed. Many clicks.

Do you think NextGen Healthcare EHR delivers good value for the price?

Yes

Are you happy with NextGen Healthcare EHR's feature set?

Yes

Did NextGen Healthcare EHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

Yes

NextGen Healthcare EHR works well for specialty practices like orthopedics, offering customizable templates, therapy suite integration, and efficient scheduling and billing through EPM. The patient portal is difficult to utilize, but still functional.

NextGen Healthcare EHR Feature Ratings

Real-time eligibility verification
9
Automated appointment reminders
8
Charting / document management
8
Templates
8
E-prescribing
8
Patient portal
1
Mobile/tablet support
4
Customization
8
HIPAA compliance
10
Multi-office / multi-physician capabilities
9

Comments

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