NextGen Healthcare Review
October 01, 2025

NextGen Healthcare Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

NextGen Office EHR

Overall Satisfaction with NextGen Healthcare EHR

We use NextGen Healthcare EHR to manage all of our patient care. We schedule appointments, chart patient encounters, manage medical records and send all claims through the software. This software makes viewing patient records, including balances and payments very easy and new staff is able to learn the system quickly. It is helpful to be able to use the training available through the system when we are training staff.

Pros

  • The inter office messages are easy to send and view
  • Claim history on the practice management side is easy to view and it is easy to print the HCFA
  • The knowledge base is helpful as is the training page for new employees

Cons

  • It is difficult to add documents to patient charts from the fax inbox because the documents cannot be read easily without opening them at which point you cannot access the screen to attach the document to a chart
  • It is inconvenient that only one user at a time can be working in a SOAP note
  • It is difficult to set up a report for patient payments that separates the payments made by cash, check or charge
  • The automated appointment reminders have significantly reduced the number of missed appointments and save hours of staff time now that they no longer have to make reminder calls. This in turn saves the practice time and money.
  • The payment screen allows staff to easily see if the patient has a copay or balance when checking out so payments on account have increased.
  • ePrescribe is much more reliable than it was with our previous system
We do not currently utilize these capabilities.
The system is easy to navigate and learn. Calendars are clear and simple to use for staff and doctors. We have had great success with the payment screens increasing in collection of balances. The doctors are able to easily chart and communicate with staff regarding patient care. Staff can updated MIPS information much more easily than in our previous system.
NextGen Healthcare EHR is much faster and more reliable than IMS. We no longer have constant issues with the system being down during clinic. It is also much easier to navigate and for new employees to learn. We did not have training options or knowledge base available in the previous system.

Do you think NextGen Healthcare EHR delivers good value for the price?

Yes

Are you happy with NextGen Healthcare EHR's feature set?

Yes

Did NextGen Healthcare EHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

Yes

NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.

NextGen Healthcare EHR Feature Ratings

5.0
Real-time eligibility verification
5
Coding
5
Claims management
5
Patient billing
5
Financial Reporting
5
8.0
Automated appointment reminders
8
Calendar interface
8
Medical Inventory Management ()
Not Rated
6.7
Charting / document management
7
Templates
7
E-prescribing
7
Patient portal
5
Mobile/tablet support
8
Speech recognition
5
Customization
8
8.0
HIPAA compliance
8
8.0
Multi-office / multi-physician capabilities
8

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