Nextiva For The Win
June 25, 2024

Nextiva For The Win

Lester Hernandez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with Nextiva Contact Center

We use Nextiva across all the channels available, they make it so easy to use through regular phone, chat and on the app.
We have been with them for the past 2 years at 12 locations and we have had no issues compared to the old system we used to have.

Pros

  • Call Tracking
  • CRM Integration
  • Reduces Wait Time
  • Improved our productivity
  • Ease of Use
  • Stability

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Nextiva is very easy to work with and has help improve our productivity.
We have yet to encounter any issues really but whenever we have questions they are very attentive and our rep has been wonderful these past two years of partnership and we have no intentions on making a change.

Nextiva Contact Center Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

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