Overall Satisfaction with Searchspring
Implemented as our main site search tool on DTC website. It was procured and implemented as a replacement for out of box search tool.
- Customize search results pages - ability to add banners or other visual creative for search results pages based on specific queries.
- Easily badge products - set thumbnail badges to show specific messages on search results pages; allows for easy identification of items on sale, featured items, or items that may be eligible for free shipping.
- Easily merchandise search results pages - can be done on a per-query basis.
- Reporting is very basic.
- Improved customer experience has led to fewer abandons on search pages.
- Improved search results make key products more readily found.
- Search results are actually relevant to search query.
Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.