SearchSpring and Small Business
September 15, 2019

SearchSpring and Small Business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SearchSpring

SearchSpring is currently being used for our BigCommerce website. It is not being used across the whole business, BigCommerce is the only selling channel that we use this software for at the moment. It helps us simplify the searching functions on our website and create a more user-friendly experience for our customers.
  • SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
  • SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
  • SearchSpring can account for misspellings and typos in the search bar by using search customizations.
  • It takes time for results to be obvious.
  • Only a few changes can be made at a time since gathering data takes time.
  • Our conversion rate on our website has increased from below 1% to over 1.5% in just a few weeks.
  • SearchSpring is affordable.
  • In the beginning, it was hard to see results, but it just takes time to see the results. After about a months time we began to get actionable data.
Considering SearchSpring is the only software I've used like this, I don't really have a frame of reference to go against. I know that in relation to other integrations we have they are affordable and we get a good amount of actionable data from them to make incremental changes to our website.
We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.

Do you think Searchspring delivers good value for the price?

Yes

Are you happy with Searchspring's feature set?

Yes

Did Searchspring live up to sales and marketing promises?

Yes

Did implementation of Searchspring go as expected?

Yes

Would you buy Searchspring again?

Yes

SearchSpring has improved our conversion rate on our website in just the few weeks we've had them on the site. It is obvious that the improvements will continue over time with the incremental increases in traffic every week.