TrustRadius
NUVI is the BEST
https://www.trustradius.com/social-media-monitoringNUVIUnspecified8.550101
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October 08, 2018

NUVI is the BEST

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with NUVI

Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy.

We're able to quickly and easily create profiles, which allow us to monitor client (and even competitor) intel with a granular focus.

Custom reporting allows our team to create interactive, accurate, and detailed PDF reports that are easy to share with your clients, executives and team.

Mobile alerts allow our team to stay connected on the go. Customize text or email alerts to notify you of important developments (crises).

  • There are many great features that we like about NUVI. We initially purchased this tool just for listening/monitoring but have learned to do so much more with it.
  • I really enjoy the "stream" feature and love the reports that NUVI creates.
  • The dashboards for each monitor is also very easy and friendly to use.
  • Sentiment can be very inaccurate which reflects poorly in our reports but we've learned that this can be easily corrected. We have a specific way of reporting to our clients and NUVI doesn't include all the basic metrics such as follower growth and top performing posts so we still need to use other tools to pull that information.
  • Getting the right keywords combinations and syntax + structure can be tough, especially when you are trying to be lean and focused with the number of mentions you are processing each month. The good news is, their team is there to help you craft those and they are very forgiving on temporary overages.
  • Historical data does not pull Facebook/Instagram data (only Twitter). Needs to include all social channels.
My experience with Sprinklr wasn't very positive. I've found that they don't have that great of data when it comes to social listening. They're great with channels and publishing but haven't had much luck unfortunately with pulling in as good of data through Nuvi. I love Nuvi's visuals, how simple it is to use, and how much you can customize the reports.
It's great at visualizing mentions of the brand/industry terms you've chosen to monitor, as well as information on the people who are using those terms. Automated email reports also help save time vs manually compiling and sending them. We haven't yet used the Facebook Audience analysis feature (costs extra), but it looks very useful.